客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
University of Illinois Urbana-Champaign
您将获得的技能: 战略决策, 决策, 服务水平, 成本效益分析, 组织战略, 能力管理, 商业策略, 需求规划, 运营管理, 过程分析, 库存管理系统, 业务运营, 运行分析, 制造 Operator, 供应链
攻读学位
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Feature Engineering, Responsible AI, Generative AI, Model Deployment, Tensorflow, Google Cloud Platform, Keras (Neural Network Library), Data Preprocessing, Data Quality, MLOps (Machine Learning Operations), Exploratory Data Analysis, Machine Learning, Applied Machine Learning, Model Evaluation, Scikit Learn (Machine Learning Library), Data Cleansing, Prompt Engineering, Cloud Deployment, Data Strategy, Cloud Computing
中级 · 专项课程 · 3-6 个月

Università Bocconi
您将获得的技能: 消费者行为, 竞争分析, 价值主张, 企业战略, 酒店管理, 营销, 增长战略, 市场动态, 产品质量(QA/QC), 品牌管理, 餐厅管理, 餐饮, 全球营销
混合 · 课程 · 1-3 个月

您将获得的技能: Apache Hadoop, Apache Hive, Big Data, Data Warehousing, Data Integration, Data Processing, Enterprise Application Management, Performance Tuning, Data Manipulation, Data Analysis, Distributed Computing, Data Import/Export, SQL, Data Transformation
混合 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 局域网, 新兴技术, 大数据, 产品规划, 分析, 实时数据, 云计算, 显示设备, 增强现实, 电信, SPSS, 市场分析, 苹果 iOS, 无线网络, Apache Hadoop, 物联网, 增强现实与虚拟现实(AR/VR), Apache Spark, 云计算架构, 多媒体
初级 · 专项课程 · 3-6 个月

您将获得的技能: API Testing, Application Deployment, Integration Testing, Continuous Deployment, Microservices, Software Versioning, Continuous Integration, Test Automation, Application Programming Interface (API), CI/CD, Test Tools, Verification And Validation, Application Lifecycle Management
高级设置 · 课程 · 1-4 周

Universitat Autònoma de Barcelona
您将获得的技能: Public Speaking, Presentations, Verbal Communication Skills, Non-Verbal Communication, Drive Engagement, Target Audience, Communication, Persuasive Communication, Strategic Communication, User Feedback, Customer Engagement, Assertiveness, Microsoft PowerPoint, Time Management, Adaptability
初级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, Network Support, Network Performance Management, Network Administration, System Configuration, System Monitoring, Network Protocols, Network Planning And Design, Telecommunications, Network Routing, Communication Systems, Endpoint Security, Capacity Management, Application Performance Management, Configuration Management, Scalability, Service Management
初级 · 课程 · 1-3 个月

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Applied Machine Learning
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: CI/CD, 网站可靠性工程, 服务水平, 还原式 API, 应用程序部署, 云基础设施, 微服务, API 设计, 云安全, 云部署, 云存储, Google 云端平台, 关键绩效指标 (KPI), Devops, 云计算, 网络架构, Service Level Agreement, 云计算架构, Kubernetes, 灾难恢复
高级设置 · 课程 · 1-3 个月

LearnKartS
您将获得的技能: Retrieval-Augmented Generation, Marketing Automation, Email Automation, AI Product Strategy, Make.com, Generative AI Agents, MarTech, Email Marketing, LLM Application, AI Workflows, AI Personalization, AI Enablement, Business Process Automation, OpenAI API, ChatGPT, Data-Driven Decision-Making, Business Analysis, Prompt Engineering, Generative AI, Product Automation
初级 · 课程 · 1-4 周