客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Starweaver
您将获得的技能: Incident Response, Incident Management, Computer Security Incident Management, Cybersecurity, Cyber Attacks, Cyber Security Strategy, Cyber Threat Intelligence, IT Service Management, Problem Management, Return On Investment, IT Management, Business Risk Management, Information Technology Infrastructure Library, NIST 800-53, Test Planning, Communication Planning, Continuous Improvement Process, Stakeholder Communications, Simulations
中级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Selling Techniques, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Sales Prospecting, Microsoft Copilot, Communication, Sales Strategy, Sales, AI Personalization, Prospecting and Qualification, Non-Verbal Communication, Customer Analysis, Lead Generation, Customer Insights, Generative AI Agents, Value Propositions, AI Enablement
高级设置 · 专业证书 · 1-3 个月
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Data Ethics, Predictive Modeling, No-Code Development, Model Deployment, Data Visualization, Data Presentation, Responsible AI, Data-Driven Decision-Making, Advanced Analytics, Business Intelligence, Business Analytics, Data Cleansing, Business Reporting, Global Marketing, LLM Application, AI Enablement, User Feedback, Data Preprocessing, Predictive Analytics, Data Architecture
初级 · 专项课程 · 1-3 个月
University of Pennsylvania
您将获得的技能: 容量规划, 过程分析, 质量管理, 流程管理, 持续改进流程, 统计过程控制, 流程改进, 流程图, 精益方法, 根源分析, 运行效率, 供应链管理, 运营管理, 工作流程管理, 库存管理系统
初级 · 课程 · 1-4 周

您将获得的技能: Infrastructure as Code (IaC), Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Cloud Computing, Virtual Machines, Software As A Service, Change Control, Terraform, System Monitoring, Incident Management, Configuration Management, Cloud Storage, Disaster Recovery, Automation, Scalability, Service Level, Load Balancing
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 订单管理, 销售开发, 销售流程, 询价(RFQ), 仪表板, 销售支持, 销售, 营销活动经理, B2B 销售, 结算(销售), 用户关系管理, 销售业务, Salesforce, 销售管理, 产品知识, 数据可视化, 客户成功管理, 客户关系管理 (CRM) 软件, 潜在客户开发, 销售管道
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: 旁听, 网络安全, 合规管理, 负责任的人工智能, 信息技术, 支付卡行业(PCI)数据安全标准, 信息及相关技术控制目标 (COBIT), 监管合规, 安全控制, IT 服务管理, 风险管理, ISO/IEC 27001, 治理 风险管理与合规, Information Technology Infrastructure Library, NIST 800-53, 一般数据保护条例》(GDPR), 开放式网络应用程序安全项目(OWASP), 人工智能
中级 · 课程 · 1-3 个月

您将获得的技能: Model Deployment, Responsible AI, No-Code Development, LLM Application, AI Enablement, ChatGPT, Business Metrics, Data Ethics, AI Personalization, Return On Investment, Artificial Intelligence, AI Product Strategy, Customer experience improvement, Language Interpretation, Translation, and Studies, Performance Measurement, Large Language Modeling, Product Improvement, Cross Platform Development, Continuous Improvement Process, Natural Language Processing
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Kubernetes, Cloud Deployment, Amazon Web Services, Hybrid Cloud Computing, Multi-Cloud, Cloud Platforms, Containerization
初级 · 课程 · 1-4 周

AI CERTs
您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Internet Of Things, Real Time Data, Natural Language Processing, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Artificial Intelligence, Emerging Technologies, Generative AI, Wireless Networks, Generative AI Agents, Network Performance Management, Network Architecture, Digital Communications, Network Protocols, Computer Networking, System Design and Implementation, Communication
高级设置 · 专项课程 · 1-3 个月

University of Colorado System
您将获得的技能: 商业智能, 数据库管理, 仪表板, 数据库设计, 微策略, 数据整合, 数据建模, 绩效衡量, SQL, Data Governance, 关系数据库, 星形模式, 商业分析, Oracle 数据库, 决策支持系统, 摘录, 数据库管理系统, 数据仓库, 数据可视化, 业务流程管理
高级设置 · 专项课程 · 3-6 个月