
您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 客户支持, 销售流程, 销售策略, Salesforce, 仪表板, 数据驱动的决策制定, 销售业务, 客户关系管理 (CRM) 软件, 业务报告, 数据可视化, 客户服务, 客户成功管理, 销售管理
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 客户支持, 服务台支持, 用户关系管理, 流程管理, 解决客户投诉, 技术支持与服务, 沟通, 人际沟通, 改善客户体验, 解决问题, 客户服务, 客户参与, 批判性思维和解决问题, 问候客户, 同理心
初级 · 课程 · 1-3 个月

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

Salesforce
您将获得的技能: Salesforce, 销售流程, 潜在客户开发, 销售业务, 数据导入/导出, 营销活动经理, 客户关系管理 (CRM) 软件, 销售开发, 销售支持, 数据清理, 销售管道
初级 · 课程 · 1-4 周

您将获得的技能: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
中级 · 课程 · 1-4 周

Peking University
您将获得的技能: Telephone Skills, Business Communication, Market Research, Business Correspondence, Travel Arrangements, Events and Conferences, Cultural Sensitivity, Negotiation, Language Competency, Customer Relationship Building, Presentations, Vocabulary
中级 · 课程 · 1-3 个月

National Taiwan University
您将获得的技能: Hazard Analysis, Risk Analysis, Food Safety and Sanitation, Food Quality Assurance And Control, Risk Management, Safety Standards, Emergency Response, Safety and Security, Case Studies, Media and Communications
中级 · 课程 · 1-3 个月

Peking University
您将获得的技能: Court Systems, Case Law, Legal Research, Social Justice, Legal Proceedings, Civil Law, Law, Regulation, and Compliance, International Relations, Ethical Standards And Conduct, Case Studies
中级 · 课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Operations, Business Valuation, Customer Service, Business, Digital Transformation, Business Transformation
初级 · 课程 · 1-4 周

Università Bocconi
您将获得的技能: 用户关系管理, 艺术史, 领导力研究, 改善客户体验, 品牌战略, 企业管理, 营销, 团队管理, 数据驱动的决策制定, 筹资, 领导与管理, 品牌管理, 创新
混合 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月