客户体验课程
客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理（CRM）软件、调查平台和解析仪表板等工具，这些都有助于收集洞察力和提高客户满意度。
热门客户体验课程与认证
状态：免费试用IE Business School
您将获得的技能: 管理团队, 用户体验, 品牌战略, 商业道德, 消费者行为, 打造品牌, 客户体验战略（CX）, 员工参与, 品牌管理, 客户洞察, 改善客户体验, 行为经济学, 整合营销传播, 跨职能合作
状态：免费试用您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
状态：免费试用您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer experience improvement, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Client Services, Relationship Building, Customer Insights
状态：免费试用您将获得的技能: User Research, User Experience Design, Design Thinking, User Centered Design, Usability, Persona (User Experience), User Interface (UI), Web Content Accessibility Guidelines, Wireframing, Prototyping, Sprint Retrospectives, Sprint Planning
状态：免费试用University of Michigan
您将获得的技能: 用户体验, 抽样（统计）, 可用性, 以用户为中心的设计, 概念设计, 网络分析, 调查, 线框设计, 构思, A/B 测试, 用户体验设计, 定性研究, UI/UX 研究, 创建调查, 可用性测试, 原型设计, 交互设计, 用户故事, 设计研究, 用户研究
是什么让您今天来到 Coursera？
状态：免费试用University of Pennsylvania
您将获得的技能: 数据驱动的决策制定, 营销分析, 商业分析, 市场调查, 客户分析, 消费者行为, 描述性分析, 预测分析, 工艺优化, 客户洞察, 回归分析, 数据收集, 分析
状态：新状态：免费试用您将获得的技能: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Data Ethics, Generative AI, Marketing Analytics, Marketing Design, Marketing Automation
状态：新状态：免费试用您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
状态：免费试用您将获得的技能: Merchandising, E-Commerce, Product Assortment, Web Applications, Business-To-Consumer, Scalability, Project Implementation, Order Management Systems, Web Design and Development, Technology Solutions, System Implementation, Value Propositions, Digital Transformation, Digital Content, Case Studies, Customer experience improvement, Online Advertising, Solution Delivery, Program Implementation, B2B Sales
状态：新状态：免费试用您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
状态：预览Knowledge Accelerators
您将获得的技能: 客户支持, 用户关系管理, 流程管理, 沟通, 人际沟通, 改善客户体验, 解决问题, 客户参与, 客户服务, 同理心, 问候客户, 技术支持与服务, 批判性思维和解决问题, 解决客户投诉, 服务台支持
是什么让您今天来到 Coursera？
与 customer experience 相关的搜索
总之，以下是 10 最受欢迎的 customer experience 课程
- 品牌与客户体验: IE Business School
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- AI for Customer Experience with Chatbots and Analytics: Coursera
- Advanced Customer Relationship Management: Microsoft
- Foundations of User Experience (UX) Design: Google
- 用户体验研究与设计: University of Michigan
- 客户分析: University of Pennsylvania
- AI-powered Customer Intelligence with Microsoft Copilot: Microsoft
- Google Digital Customer Engagement: Google
- Adobe Ecommerce Foundation: Adobe
