
IBM
您将获得的技能: 沟通策略, 桌面支持, 专业发展, 技术交流, 系统支持, 面试技巧, LinkedIn, 专业精神, 语言交流技能, 服务台支持, 专业网络, 技术支持
混合 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Knowledge Accelerators
您将获得的技能: 人际沟通, 改善客户体验, 流程管理, 交流, 解决问题, 同理心, 客户关系管理, 问候客户, 客户支持, 客户服务, 解决客户投诉, 批判性思维和解决问题, 服务台支持, 客户参与, 技术支持与服务
初级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 桌面支持, 硬件故障排除, 技术交流, 操作系统, 问题管理, 系统支持, Unix, 生成式人工智能, 计算机硬件, 网络监控, Mac OS, 网络故障排除, Microsoft Windows, 性能调整, 调试, 系统配置, 服务台支持, 技术支持, 软件安装, 技术支持与服务
初级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure
混合 · 课程 · 1-4 周

您将获得的技能: Hardening, Performance Tuning, Unix Commands, Ubuntu, Debugging, Service Management, User Accounts, OS Process Management, Scripting, Cloud Deployment
初级 · 专项课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, Product Support, Responsible AI, AI Workflows, Customer experience improvement, Artificial Intelligence, Data Ethics, Customer Insights, Automation, Natural Language Processing, Ethical Standards And Conduct
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

Amazon Web Services
您将获得的技能: AWS CloudFormation, Amazon Web Services, Network Troubleshooting, Cloud Management, Cloud Computing, Technical Support, Cloud Infrastructure, Issue Tracking, Technical Documentation
初级 · 课程 · 1-4 周

您将获得的技能: 操作系统, 硬件故障排除, 问题跟踪, 云服务, 系统支持, 网络故障排除, 服务台支持, 通用网络, 计算机硬件, 云计算, 技术支持, 网络安全, 数据存储, 客户服务
中级 · 课程 · 1-3 个月

您将获得的技能: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking
初级 · 课程 · 1-4 周

您将获得的技能: User Accounts, Technical Support and Services, User Provisioning, Virtual Private Networks (VPN), VPN Clients, Authentications, Encryption, Data Sharing
中级 · 课程 · 3-6 个月