
Università Bocconi
您将获得的技能: 用户关系管理, 数据驱动的决策制定, 团队管理, 创新, 筹资, 企业管理, 艺术史, 品牌管理, 领导与管理, 品牌战略, 改善客户体验, 领导力研究, 营销
混合 · 课程 · 1-3 个月

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 人际沟通, 沟通, 客户支持, 用户关系管理, 客户服务, 服务台支持, 解决问题, 问候客户, 流程管理, 客户参与, 技术支持与服务, 同理心, 解决客户投诉, 批判性思维和解决问题, 改善客户体验
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Operations, Business Valuation, Customer Service, Business, Digital Transformation, Business Transformation
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 潜在客户开发, 销售支持, 销售流程, 营销活动经理, 数据清理, 销售开发, 客户关系管理 (CRM) 软件, Salesforce, 数据导入/导出, 销售管道, 销售业务
初级 · 课程 · 1-4 周

Peking University
您将获得的技能: Criminal Investigation and Forensics, Case Law, Legal Proceedings, Legal Research, Law, Regulation, and Compliance, Civil Law, Ethical Standards And Conduct, International Relations
中级 · 课程 · 3-6 个月

Salesforce
您将获得的技能: 数据驱动的决策制定, 销售流程, 客户服务, 客户支持, 仪表板, Salesforce, 客户关系管理 (CRM) 软件, 业务报告, 销售策略, 数据可视化, 销售业务, 销售管理, 客户成功管理
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

National Taiwan University
您将获得的技能: Hazard Analysis, Risk Analysis, Food Safety and Sanitation, Food Quality Assurance And Control, Risk Management, Safety Standards, Emergency Response, Safety and Security, Case Studies, Media and Communications
中级 · 课程 · 1-3 个月

您将获得的技能: Responsive Web Design, HTML and CSS, Bootstrap (Front-End Framework), Cascading Style Sheets (CSS), Web Design and Development, Hypertext Markup Language (HTML), Debugging, Web Applications, No-Code Development, Front-End Web Development, Development Environment, Microsoft Visual Studio
初级 · 课程 · 1-3 个月

您将获得的技能: Content Management Systems, Web Analytics, Search Engine Optimization, Web Design, Retail Management, Order Management, E-Commerce, Marketing Strategies, Blogs, Customer Relationship Management (CRM) Software, Content Creation, Dashboard, Email Marketing
初级 · 课程 · 1-3 个月

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery
中级 · 课程 · 1-3 个月