返回到 Conflict Resolution Skills
学生对 University of California, Irvine 提供的 Conflict Resolution Skills 的评价和反馈
1,177 个评分
课程概述
This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan.
By the end of this course, you will be able to:
1. Apply active listening and strategic communication skills to de-escalate conflicts.
2. Develop effective negotiation and mediation tactics for diverse situations.
3. Create a practical conflict management plan to foster positive outcomes.
To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required.
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SG
Apr 19, 2020
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
M
Mar 16, 2017
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
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301 - Conflict Resolution Skills 的 303 个评论（共 303 个）
创建者 Stephen R
•Oct 4, 2015
The course material is interesting (3/5) but the assignments rely heavily on reviewing the work of other students which severely detracts from the course. If I wished to grade other people's coursework, I would have pursued a career in academia instead of becoming a research scientist.
创建者 Beatriz B
•May 7, 2018
u suk
创建者 Dr. D S
•Aug 25, 2017
W