Professional Skills: Applied Empathy

Professional Skills: Applied Empathy

本课程是多个项目的一部分。

位教师：Tyler Galarneau

访问权限由 Coursera Learning Team 提供

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Practice empathetic listening to understand others' perspectives
Express empathy effectively in leadership situations
Develop and promote a sense of self-empathy

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

作业

3 项作业

授课语言：英语（English）

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

此课程作为的一部分提供

在注册此课程时，您还需要选择一个特定的合作项目。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有4个模块

Build stronger relationships, boost resilience, and improve communication through the power of empathy — starting with yourself.

Empathy is more than a personal skill — it’s a vital tool for understanding yourself and others in today’s fast-paced world. Applied Empathy, taught by Dr. Shari Collins of the ASU School of Humanities, explores how empathy fuels emotional intelligence, strengthens leadership, and improves personal and professional interactions. This self-paced course offers actionable strategies, mindfulness practices, and reflective exercises that help you better connect with other people and with your own needs.

This module will introduce you to the fundamental principles of empathetic listening. You will explore the causes and resources related to empathetic listening, learn how to use reflective empathy effectively, and practice applying these skills in various scenarios. By the end of this module, you will be equipped to understand and respond to others with greater insight and compassion.

涵盖的内容

1个作业7个插件

1个作业总计8分钟

Quiz: Listening with empathy8分钟

7个插件总计46分钟

Listening with empathy: Causes and resources6分钟
Listening with empathy: Using your reflective empathy4分钟
Practice the solution: Listening with empathy10分钟
Job aid: Steps for empathetic listening3分钟
Reflect on the solution: Listening with empathy10分钟
Simply listening to understand: Key takeaways3分钟
Apply the solution: Practice empathetic listening10分钟

In this module, you will delve into the crucial role of empathy in leadership. You will learn how to effectively express empathy to your team, understand the attributes of empathetic leadership, and practice applying these skills in leadership contexts. This module aims to help you become a more compassionate and effective leader by fostering a supportive and understanding environment.

涵盖的内容

1个作业7个插件

1个作业总计10分钟

Quiz: Expressing empathy in leadership10分钟

7个插件总计52分钟

Expressing empathy in leadership: Causes and resources7分钟
Expressing empathy in leadership: Showing empathy to your team9分钟
Practice the solution: Expressing empathy in leadership10分钟
Job aid: Attributes of empathy3分钟
Reflect on the solution: Expressing empathy in leadership10分钟
Being the leaders they need: Key takeaways3分钟
Apply the solution: Practicing empathy10分钟

This module focuses on the often-overlooked aspect of self-empathy. You will explore the importance of showing empathy to yourself, learn practical techniques for self-compassion, and understand how to promote your own well-being. By the end of this module, you will be able to cultivate a stronger sense of self-empathy, leading to improved mental and emotional health.

涵盖的内容

1个作业7个插件

1个作业总计10分钟

Quiz: Promoting a sense of self-empathy10分钟

7个插件总计51分钟

Promoting a sense of self-empathy: Causes and resources6分钟
Promoting a sense of self-empathy: Showing empathy to yourself9分钟
Practice the solution: Promoting a sense of self-empathy10分钟
Job aid: Meditation steps3分钟
Reflect on the solution: Promoting a sense of self-empathy10分钟
Getting in touch with your feelings: Key takeaways3分钟
Apply the solution: Evaluate your self-empathy attributes10分钟

This final module provides an opportunity to provide feedback on your experience and acknowledge your completion of the course. This module serves as a wrap-up, celebrating your dedication to personal and professional growth in empathy.