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学生对 CVS Health 提供的 Introduction to Customer Service 的评价和反馈

4.6
303 个评分

课程概述

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

热门审阅

RR

Jul 19, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

GM

Jun 10, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

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76 - Introduction to Customer Service 的 93 个评论(共 93 个)

创建者 ANALY M H

Mar 24, 2025

Algunos temas fueron muy repetitivos

创建者 Jasmine D

Nov 15, 2023

great course

创建者 CHIDINMA G N

Jul 13, 2023

EXCELLENT

创建者 THANAGANI S

Jul 5, 2024

Good

创建者 Brenna H

Mar 21, 2025

The course itself was great, it was the AI grading for projects. The last project to complete the course was exceptional bad with the AI's inability to grade properly.

创建者 Raymundo C V

May 20, 2025

Super tedioso, la velocidad de la reproducción de videos y las actividades de repaso, son muy tediosas tardadas y restan interés en continuar el curso.

创建者 Faith H

Aug 12, 2025

Modules are way too long. Videos could be longer and cover more information instead of breaking it up into 10+ sections for each module.

创建者 DAVID R P F

Mar 26, 2025

hay partes que dice que son opcionales pero al final resulta que las debes hacer o sino no avanzas en tu porcentaje de cumplimiento

创建者 EGOLI

Feb 22, 2025

This was a refresher for me with new insights and was very unjoyful experience

创建者 Melanie v

Oct 31, 2025

La verdad que tarda demasiado que en corrijan mi trabajo

创建者 Frank N

Jun 29, 2023

Peer review assignments should be removed

创建者 Saidatul S

May 23, 2025

still didnt get my cert with my name on

创建者 andy j

Aug 23, 2024

youi will be waiting months for some one to review your work so u can pass this piece of shit

创建者 Serena i

Jul 6, 2025

non viene rilasciato alcun certificato pur completando tutto

创建者 Samantha R

Sep 18, 2023

making customer service more trivial than it really is

创建者 Precious A

Nov 1, 2025

where is my certificate

创建者 elguerary A

Feb 19, 2025

Schlecht

创建者 JISSELA S C B

Oct 20, 2025

Haso