Chevron Left
返回到 Introduction to Customer Service

学生对 CVS Health 提供的 Introduction to Customer Service 的评价和反馈

4.6
星
303 个评分

课程概述

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

热门审阅

RR

Jul 19, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

GM

Jun 10, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

筛选依据：

26 - Introduction to Customer Service 的 50 个评论（共 93 个）

创建者 padmaja k

•

Sep 2, 2023

very informatrive and real case scenarios

创建者 PAKTIA E G C

•

Apr 14, 2025

Muy bueno para reforzar los conocimientos

创建者 GIULIANA A N

•

Sep 14, 2025

En pocas palabras es exelente me encanta

创建者 ARTHUR M

•

Aug 5, 2025

I enjoyed the course, very informative.

创建者 Leondine K A

•

Jul 26, 2024

Excellent course that I would recommend

创建者 kaior u

•

Aug 9, 2023

powerful course. Coursera is great.

创建者 Beauty B

•

Apr 10, 2024

It was an awesome experience

创建者 ARTURO J T N

•

May 4, 2025

Excelente curso, muy claro

创建者 Maria M

•

Mar 26, 2025

Exceptional learning tool.

创建者 Alnazeer A D Z

•

Jan 9, 2025

it is very useful course

创建者 NDAYAMBAJE J

•

Sep 27, 2024

dont miss this ,trust me

创建者 Yetunde A O

•

Apr 6, 2024

enjoyed it all through

创建者 Abigail G

•

Feb 25, 2024

I love the experience.

创建者 Edikan D

•

Mar 7, 2024

i enjoyed the course

创建者 MIROSLAVA Q H

•

Apr 27, 2025

Muy buen material.

创建者 ardra e

•

Jul 26, 2024

Easy to understand

创建者 MARIA T M D C

•

Mar 24, 2025

Es un buen cursoi

创建者 Kim B

•

Apr 23, 2024

very good course

创建者 Gbonnese V

•

Jan 22, 2024

really educative

创建者 SANDRA M R F

•

Oct 29, 2025

muy interesante

创建者 Shonisani S L

•

Mar 10, 2024

Well structured

创建者 LUIS D V A

•

May 26, 2025

Todo muy bien.

创建者 Mohammed S

•

Sep 8, 2023

amazing course

创建者 CHEA S

•

Sep 27, 2025

Good course