This was seriously one of the best online courses I have ever taken. I wish this was around when I began my career in customer service 21 years ago! I will refer others to this course within my organization.

I didn't know I have been doing a lot of things wrongly, hence the rejection I got during my application last year, I thought I was good, didn't know I could be better. Very good course. Highly recommend.

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

Excelente!! Fabulosa toda la información y su desenvolvimiento; como va llevando un tema a otro, y cada uno súper interesante. Conocimientos para aplicarlos en todos los ámbitos de nuestro día a día.

what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

This course is one of the mot that I learned and enjoyed doing different scenarios, terminology and new knowledge!! Now I'am sharp in Customer Service! It was awesome. Thank you coursera!!

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot

Very interactive and interesting course. The course is designed in such a way that the learner is involved and attentive throughout the course. Enjoyed the discussions and exercises.

a thoroughly engaging and entertaining course......a must take course for any customer service professional seeking to update his/her professional expertise and experience...........

This was a very detailed course. I found myself interested and engaged through out the course. I learned a lot from the materials and felt as if I was in actual training for a job.

I am happy to having completed this course on customer service fundamental. I am on the path of starting my career on this, big shout out to coursera and to my wonderful tutors.

I'm so glad that I took this course. I was not confident in applying for a job in customer service. After finishing this course, I will start looking for a Job in the field.

A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.

One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.

Really informative course for anyone in the customer service industry or anyone seeking to get in. I've learned valuable skills that I can apply to my everyday life.

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

Everyone has to get this certificate because it would be helpful whatever the job you are doing

and most important that is useful in day to day personal life also

This course was really helpful and very detailed. It gave a very detailed introduction to customer service representative and support. Very easy to understand.

This course was so helpful. I learnt all the basic thimgs and my foudation is solid. the assessment is thorough and a good way to assess student's knowledge.

It's great for beginners to learn about new field Customer Service, it's will teach the technique, manner and skills for you to handle calls from customers.

Great Course, Thank you for putting these together.

However, my middle name was left out on my certificate. i will appreciate if it is included. Thank you.