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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8
1,855 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

筛选依据:

226 - Customer Service Fundamentals 的 250 个评论(共 541 个)

创建者 Esther E

Jul 8, 2020

I am prepared to take on a role as a customer service specialist.

创建者 Finny C

Jul 7, 2019

Its very useful and hope to get placement in IBM customer Support

创建者 Marieanne O

Mar 25, 2021

Thank you cousera for this opportunity. I am eternally grateful.

创建者 Benish M

Sep 1, 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

创建者 Elliot T

Jan 4, 2023

The course was worth my while and helped my career progression

创建者 Ezeh I A

Mar 25, 2022

ii recommend this course. Well packed with impactful knowledge

创建者 Kate R

Feb 22, 2020

This course is exceptional. It is the best I have come across.

创建者 Martin M

May 5, 2024

This is great learning.Learning together as an organisation!

创建者 Chukwudi D

Nov 3, 2022

very self-engaging and the assignments are quiet intresting

创建者 ADARSH S

Feb 1, 2021

It was an nice experience learning through Coursera Thank you

创建者 AMITPAL S

Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

创建者 Chidiogo J

Mar 29, 2024

The course is all-encompassing for a customer support agent.

创建者 Altaher M

May 16, 2022

it is really great course thank you from bottom of my heart

创建者 Cheryl C

Sep 28, 2020

I have learned a lot and I am now applying it in real life.

创建者 Enamul H T

May 31, 2025

It was a great course! I appreciate it! Thank you so much!

创建者 KALAP T

Jun 27, 2020

This course enhance my skill in customer service carrier.

创建者 Jenny S

May 23, 2020

Got some useful information and I can learn a lot in here

创建者 Deleted A

Sep 20, 2024

The course was great and very educationally informative.

创建者 Ndubuisi L E

Jul 21, 2024

I thank Coursera for this knowledge I was impacted with.

创建者 Soma G M

Jul 29, 2023

Very in-depth tool for a beginner. Quite helpful for me.

创建者 ChidinmaJuliana I

Apr 2, 2022

This course is power filled. it was really an eye opener

创建者 Md R

May 16, 2023

Great course materials, extensive practice opportunity.

创建者 Azuhchum C K

Oct 25, 2021

All my Curiosities and Learning expectations were met.

创建者 RAKESH K P

Oct 4, 2019

This course is too god for a customer support executive

创建者 Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!