Designed for frontline service professionals, this fast-paced microlearning course builds essential skills for delivering standout customer experiences under pressure. In 20 focused, 90-second video lessons, learners practice core service behaviors—warm greetings, conflict resolution, team coordination, and service recovery. Each video offers actionable techniques that help reduce workplace stress, boost confidence, and improve customer satisfaction. Whether you're managing a busy shift or handling a tough interaction, you'll gain tools to create positive first impressions, de-escalate issues effectively, and collaborate seamlessly with coworkers. Ideal for restaurant, retail, hospitality, and customer-facing roles, this course empowers you to make every customer interaction count—leading to happier guests, better tips, and smoother operations.
通过 Coursera Plus 提高技能,仅需 239 美元/年(原价 399 美元)。立即节省

您将学到什么
Apply core customer service techniques to make positive first impressions.
Respond to customer challenges with confidence using simple, effective de-escalation and communication tools.
Collaborate with teammates in high-pressure service environments to maintain smooth operations.
Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty.
您将获得的技能
- Customer Relationship Building
- Customer Complaint Resolution
- Personalized Service
- Hospitality
- Communication
- Active Listening
- Conflict Management
- Teamwork
- Client Services
- Customer Service
- Customer experience improvement
- Friendliness
- Professionalism
- Coordination
- De-escalation Techniques
- Empathy
- Composure
- Service Recovery
- Greeting Customers
- Verbal Communication Skills
要了解的详细信息

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作业
1 项作业
授课语言:英语(English)
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