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Communicating Through Disagreement

Communicating Through Disagreement

本课程是 Navigating Difficult Conversations 专项课程的一部分

位教师：Madecraft

包含在中

了解更多

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Apply active and strategic listening techniques to navigate disagreements more effectively.
Use targeted questions and key language shifts to move difficult conversations toward agreement.
Manage emotions and leverage negotiation tactics to keep tense conversations productive.

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Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 Navigating Difficult Conversations 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有4个模块

Think about a time when you disagreed or fought with another person. What was the outcome? How did it make you feel? More likely than not, you've found yourself in disagreements that didn't get resolved or that left you with a bad feeling in the pit of your stomach.

In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you're able to effectively communicate through disagreements and achieve your intended outcomes. Lynne reviews her tips and tricks to prepare yourself to participate in this conversation, effectively listen and manage your emotions, and achieve mutual understanding and agreement. She also shares how to avoid commmon pitfalls when it comes to things like venting or talking over one another. Lynne also gives examples of individuals who really excel at communication through disagreement, and what these individuals do that makes them more effective. Finally, Lynne empowers you with tips to manage disagreements and conflict more effectively, and gives her resources to help you continue your learning over time.

单元详情

You'll face disagreement in every workplace and relationship, but you may not have been taught how to navigate them well. In this module, you'll build the foundational communication skills that make productive disagreement possible, so you can enter tough conversations with confidence and guide them toward genuine understanding.

涵盖的内容

6个视频2篇阅读材料1个作业

6个视频总计16分钟

Having Difficult Conversations1分钟
Preparing Yourself to Engage in the Conversation3分钟
Starting the Conversation2分钟
Using Active Listening Skills3分钟
Strategic Listening for Gaining Understanding4分钟
Using Questions to Get Clarity and More Information3分钟

2篇阅读材料总计20分钟

Why What You Say First Changes Everything10分钟
Beyond Hearing: What Strategic Listening Reveals10分钟

1个作业总计15分钟

Finding a Path Through Disagreement15分钟

The way a conversation unfolds often has less to do with the topic being discussed and more to do with the words you choose, the emotions you manage, and the space you create for the other person to be heard. In this module, you'll develop the in-the-moment skills that keep a difficult conversation on track, so you can shift your language from adversarial to collaborative, manage strong emotions before they take over, and use silence as a deliberate tool rather than an awkward gap.

涵盖的内容

4个视频2篇阅读材料1个作业

You've probably been in a disagreement where both people kept talking past each other, because neither person stopped to ask what the other one actually needs. In this module, you'll move beyond surface-level positions and apply proven techniques drawn from professional negotiation, so you can uncover what's really driving a disagreement, keep the other person engaged, and create the conditions for a resolution you both can accept.

涵盖的内容

3个视频1篇阅读材料1个作业

You've built a strong set of communication tools across this course, and now it's time to practice applying them under pressure. In this module, you'll sharpen your conflict resolution skills and integrate everything from the course, so you can engage in disagreements with greater confidence, intellectual humility, and a genuine commitment to mutual understanding.