Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Financial Analysis, Financial Data, Financial Acumen, Business Valuation, Competitive Analysis, Benchmarking, Equities
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Facebook, Customer experience improvement, Product Assortment, Social Media, Social Media Management, Customer Engagement, Social Media Marketing, Photo Editing, E-Commerce, Company, Product, and Service Knowledge, Customer Service, Marketing, Digital Marketing
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
Intermédiaire · Cours · 1 à 4 semaines

FAIR Institute
Compétences que vous acquerrez: Cyber Risk, Threat Management, Continuous Monitoring, Cyber Security Strategy, Risk Management, Risk Appetite, Enterprise Risk Management (ERM), Governance Risk Management and Compliance, Cybersecurity, Business Risk Management, Risk Modeling, Risk Control, Risk Analysis, Governance, Program Implementation, Automation, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Marketing Analytics, Data Visualization, Sales Strategy, Marketing Strategies, Digital Media Strategy, Data Visualization Software, Customer Engagement, Analytics, Consumer Behaviour, Market Analysis, Regression Analysis, Statistical Analysis, Exploratory Data Analysis, Pandas (Python Package), Decision Tree Learning, Decision Making, Logistic Regression, Artificial Neural Networks
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Facebook, Online Advertising, Advertising, Digital Advertising, Advertising Campaigns, Social Media, Social Media Marketing, Lead Generation
Débutant · Projet Guidé · Moins de 2 heures

Amazon Web Services
Compétences que vous acquerrez: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
Mixte · Cours · 1 à 4 semaines

Università Bocconi
Compétences que vous acquerrez: Environmental Issue, Social Impact, Technical Management
Débutant · Cours · 1 à 3 mois

Packt
Compétences que vous acquerrez: Thought Leadership, Sales Presentation, Visionary, Creativity, Case Studies, Growth Strategies, Program Implementation, Business Strategy
Intermédiaire · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Model Deployment, Unit Testing, MLOps (Machine Learning Operations), Kubernetes, Docker (Software), Containerization, Test Driven Development (TDD), Application Deployment, Software Testing, CI/CD, Scalability, Dashboard, Benchmarking, Scikit Learn (Machine Learning Library), Tensorflow, PyTorch (Machine Learning Library), Performance Tuning, Python Programming, Software Engineering, Git (Version Control System)
Intermédiaire · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Facebook, Sales Process, Social Media, Lead Generation, Marketing Analytics, Sales, Marketing Channel, E-Commerce, Marketing, Growth Strategies, Business
Débutant · Projet Guidé · Moins de 2 heures