Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

ESSEC Business School
Compétences que vous acquerrez: Project Finance, Proposal Development, Social Impact, Investment Banking, Sales Presentations, Feasibility Studies, Needs Assessment, Financial Analysis, Fundraising, Business Planning, Budgeting, Business Development, Presentations, Stakeholder Engagement, Due Diligence
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Constructive Feedback, Sales Presentation, Client Services, Rapport Building, Video Editing, Active Listening, Customer Relationship Building, Expectation Management, Relationship Management, Video Production, Professional Networking, Organizational Skills
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Target Market, Marketing Planning, Sales Process, Marketing Effectiveness, Marketing Strategy and Techniques, Marketing Analytics, Sales Strategy, Brand Management, Digital Marketing, Revenue Management, Business Metrics
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: E-Commerce, Business-To-Consumer, Order Management Systems, Digital Transformation, Digital Content, Customer experience improvement, Project Implementation, Online Advertising, Product Assortment, Solution Delivery, Program Implementation, Needs Assessment, Business Requirements, Business Technologies, Technical Consulting, Customer experience strategy (CX), Business Analysis, Payment Systems, Scalability, Case Studies
Débutant · Cours · 1 à 4 semaines

University of Michigan
Compétences que vous acquerrez: Intelligence artificielle, Éthique des affaires, Gestion des relations avec la clientèle, Analyse de l'emploi, Relations de travail, IA générative, Automatisation, L'IA responsable, Développement de la politique, L'activation de l'IA, IA responsable, Gestion du personnel
Débutant · Cours · 1 à 4 semaines

FAIR Institute
Compétences que vous acquerrez: Cyber Risk, Threat Management, Continuous Monitoring, Cyber Security Strategy, Risk Management, Risk Appetite, Enterprise Risk Management (ERM), Governance Risk Management and Compliance, Cybersecurity, Business Risk Management, Risk Modeling, Risk Control, Risk Analysis, Governance, Program Implementation, Automation, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

Amazon Web Services
Compétences que vous acquerrez: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Reconciliation, Intercompany Accounting, Inventory Accounting, Technical Accounting, Specialized Accounting, Ledgers (Accounting), Accounting, Profit and Loss (P&L) Management, Financial Accounting, Financial Reporting, Accounts Receivable, Consolidation, Balance Sheet, International Finance, Performance Analysis, Organizational Structure
Débutant · Cours · 1 à 4 semaines

Creo Incubator
Compétences que vous acquerrez: Entrepreneurial Finance, Business Strategy, Entrepreneurship, Financial Forecasting, Business Planning, Business Valuation, Fundraising, Mergers & Acquisitions, Financial Modeling, Finance, Financial Analysis, Cash Flow Forecasting, Presentations, Accounting, Investments, Business Metrics, Competitive Analysis, Value Propositions, Sales Presentations, Market Analysis
Avancées · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Facebook, Sales Process, Social Media, Lead Generation, Marketing Analytics, Sales, Marketing Channel, E-Commerce, Marketing, Growth Strategies, Business
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Order Management, ASP.NET, .NET Framework, Authentications, User Interface and User Experience (UI/UX) Design, User Interface (UI), User Accounts, Authorization (Computing), E-Commerce, Bootstrap (Front-End Framework), Payment Systems, Payment Processing and Collection, Model View Controller, Debugging
Intermédiaire · Cours · 1 à 3 mois