
您将获得的技能: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Prospecting, Lead Generation, Telephone Skills, Customer Relationship Building, Active Listening, Communication Strategies, Customer Engagement
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 客户支持, 客户服务, 客户参与, 批判性思维和解决问题, 人际沟通, 技术支持与服务, 改善客户体验, 用户关系管理, 服务台支持, 解决问题, 同理心, 解决客户投诉, 问候客户
初级 · 课程 · 1-3 个月

California Institute of the Arts
您将获得的技能: Active Listening, Empathy, Assertiveness, Communication, Business Communication, Interpersonal Communications, Planning, Goal Setting, Mindfulness, Public Speaking, Influencing, Leadership, Business Leadership, Presentations, Team Building, Empowerment, Executive Presence, Non-Verbal Communication, Teamwork, Initiative and Leadership
初级 · 课程 · 1-4 周
Georgia Institute of Technology
您将获得的技能: 专业精神, 沟通, 英语, 语言交流技能, 电话技能, 语言能力, 词汇
混合 · 课程 · 1-4 周

Voxy
您将获得的技能: 媒体与传播, 英语, 语法, 建立融洽关系, 人际沟通, 口语理解, 语言学习, 词汇
混合 · 课程 · 1-3 个月

University of California, Davis
您将获得的技能: 数据驱动的决策制定, 沟通策略, 电子邮件营销, 电话营销, 目标受众, 潜在客户开发, 直销, 筹资, 建立客户关系, 活动管理, 营销活动经理
初级 · 课程 · 1-4 周

AI CERTs
您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Internet Of Things, Real Time Data, Natural Language Processing, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Artificial Intelligence, Emerging Technologies, Generative AI, Wireless Networks, Generative AI Agents, Network Performance Management, Network Architecture, Digital Communications, Network Protocols, Computer Networking, System Design and Implementation, Communication
高级设置 · 专项课程 · 1-3 个月

您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Customer Retention, Sales Presentation, Sales Presentations, Sales Strategy, Lead Generation, B2B Sales, Inside Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, Email Automation, Generative AI, Customer Relationship Management (CRM) Software, ChatGPT, AI Personalization, Customer Engagement
中级 · 专项课程 · 3-6 个月

University of Washington
您将获得的技能: 英语, 专业网络, 谈判, 说服沟通, 商务写作, Microsoft PowerPoint, 语言交流技能, 业务沟通, 公开演讲, 数据可视化, 商务信函, 业务规划, 撰写建议书, 演讲, 设置预约, 会议促进, 活动策划, 同行评审, 销售演示, 记录会议记录
中级 · 专项课程 · 3-6 个月

您将获得的技能: Persona (User Experience), User Interface (UI), Prompt Engineering, Interaction Design, Usability, User Experience Design, Human Computer Interaction, Usability Testing, Web Content Accessibility Guidelines, AI Personalization, User Research, Prototyping, Natural Language Processing
中级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 呼叫中心经验, 沟通, 积极倾听, 降级技巧, 客户服务, 收银机操作, 事务处理, 面试技巧, 数据输入, 建立客户关系, 团队合作, 时间管理, 追加销售, 冲突管理, 问候客户, 同理心, 零售店运营, 成长意识, 解决客户投诉, 交叉销售
初级 · 专业证书 · 3-6 个月