
Microsoft
您将获得的技能: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing
初级 · 专业证书 · 3-6 个月

您将获得的技能: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Cyber Security Policies, Lifelong Learning
初级 · 专业证书 · 3-6 个月

Amazon Web Services
您将获得的技能: 可扩展性, 云计算, 数据库, 亚马逊 S3, 负载平衡, 亚马逊网络服务, 亚马逊弹性计算云 Computing, AWS 身份和访问管理 (IAM), 亚马逊 DynamoDB, Virtual Private Networks(VPN), 云安全, 亚马逊云观察, 集装箱化, 无服务器计算, 通用网络, 云存储
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 生成式人工智能, 硬件故障排除, 云计算, 信息技术, 客户服务, 云托管, 外围设备, 云工程, 专业网络, 技术支持与服务, 技术支持, 云基础设施, 数据存储, IT 服务管理, 云平台, 桌面支持, 云安全, 云计算架构, 网络安全, 云服务
初级 · 专业证书 · 3-6 个月

Johns Hopkins University
您将获得的技能: 医疗隐私, 客户支持, 个人身份信息, 病人沟通, Encryption, 电子病历, 临床信息学, 患者安全, 远程保健, 技术支持, 最终用户培训和支持, 遵守《健康保险便携性和责任法案》(HIPAA), 桌面支持, 系统支持, 医疗保健, 服务台支持, 安全意识, 健康技术, 医疗设备, 健康信息管理
初级 · 专项课程 · 3-6 个月

Universitat Politècnica de València
您将获得的技能: Web Content Accessibility Guidelines, Disabilities, Mobile Development, Hypertext Markup Language (HTML), Web Design, Usability, User Interface (UI), Human Computer Interaction, Education and Training, Android (Operating System), Apple iOS, Diversity Equity and Inclusion Initiatives
初级 · 课程 · 1-3 个月

您将获得的技能: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Help Desk Support, Cyber Attacks, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security
初级 · 专项课程 · 1-3 个月

您将获得的技能: Linux, Scripting, Linux Administration, Linux Commands, Scripting Languages, Operating System Administration, Bash (Scripting Language), Shell Script, Unix Shell, Systems Administration, IT Automation, Software Installation, Command-Line Interface, Cloud Hosting, Object-Relational Mapping, YAML, Python Programming, Databases, File Transfer Protocol (FTP), Network Administration
混合 · 课程 · 1-3 个月

您将获得的技能: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis
初级 · 课程 · 1-4 周