
您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
初级 · 课程 · 1-3 个月

您将获得的技能: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
中级 · 课程 · 1-4 周

您将获得的技能: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Application Performance Management, Performance Measurement, Business Metrics, Continuous Monitoring, Operational Performance Management, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Prioritization, Business Leadership
中级 · 课程 · 3-6 个月

Knowledge Accelerators
您将获得的技能: 人际沟通, 客户服务, 流程管理, 解决客户投诉, 客户参与, 客户支持, 沟通, 改善客户体验, 服务台支持, 批判性思维和解决问题, 问候客户, 解决问题, 用户关系管理, 技术支持与服务, 同理心
初级 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Information Technology, Service Level, Operations Management, Technical Support and Services, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

Logical Operations
您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Managed Services, Technical Services, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations
混合 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月
Cisco Learning and Certifications
您将获得的技能: Multiprotocol Label Switching, Network Planning And Design, Virtual Private Networks (VPN), Network Troubleshooting, Routing Protocols, Border Gateway Protocol, Network Engineering, Computer Networking, Network Administration, Open Shortest Path First (OSPF), Network Routers, Wide Area Networks, Network Monitoring, Network Routing, TCP/IP, Network Performance Management, Network Protocols, Service Level Agreement, Service Level, Network Architecture
初级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support and Services, Technical Support, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
初级 · 专业证书 · 3-6 个月

Automatic Data Processing, Inc. (ADP)
您将获得的技能: Payroll Tax, Payroll, Payroll Systems, Payroll Processing, Payroll Administration, Payroll Reporting, Tax Compliance, Tax Management, Labor Compliance, Compensation Management, Human Resources Information System (HRIS), Non-Profit Accounting, Data Entry, Income Tax, Workforce Management, Customer Service, Benefits Administration, Labor Law, Specialized Accounting, Data Analysis
初级 · 专业证书 · 3-6 个月

您将获得的技能: Role-Based Access Control (RBAC), Azure Active Directory, Microsoft Azure, Virtual Networking, Active Directory, Load Balancing, Cloud Management, Virtual Machines, Kubernetes, Network Monitoring, Authorization (Computing), Identity and Access Management, User Provisioning, Network Troubleshooting, Group Policy, Containerization, Cloud Storage, Cloud Computing, Data Storage Technologies, Cloud Security
中级 · 专项课程 · 3-6 个月