
您将获得的技能: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Business Relationship Management, Expectation Management, Performance Measurement, Cloud Services, Contract Negotiation, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
中级 · 课程 · 1-4 周

您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
初级 · 课程 · 1-3 个月

您将获得的技能: Site Reliability Engineering, Service Level, Service Level Agreement, Reliability, Key Performance Indicators (KPIs), System Monitoring, Application Performance Management, Performance Measurement, Business Metrics, Continuous Monitoring, Operational Performance Management, Return On Investment, DevOps, Customer experience improvement, Incident Management, Software Development, Prioritization, Business Leadership
中级 · 课程 · 3-6 个月

Knowledge Accelerators
您将获得的技能: 沟通, 客户支持, 客户服务, 客户参与, 技术支持与服务, 批判性思维和解决问题, 改善客户体验, 解决问题, 用户关系管理, 同理心, 人际沟通, 流程管理, 服务台支持, 问候客户, 解决客户投诉
初级 · 课程 · 1-3 个月

Automatic Data Processing, Inc. (ADP)
您将获得的技能: Payroll Tax, Payroll, Payroll Systems, Payroll Processing, Payroll Administration, Payroll Reporting, Tax Compliance, Tax Management, Labor Compliance, Compensation Management, Human Resources Information System (HRIS), Non-Profit Accounting, Data Entry, Income Tax, Workforce Management, Customer Service, Benefits Administration, Labor Law, Specialized Accounting, Data Analysis
初级 · 专业证书 · 3-6 个月
Cisco Learning and Certifications
您将获得的技能: Multiprotocol Label Switching, Network Planning And Design, Virtual Private Networks (VPN), Network Troubleshooting, Routing Protocols, Border Gateway Protocol, Network Engineering, Computer Networking, Network Administration, Open Shortest Path First (OSPF), Network Routers, Wide Area Networks, Network Monitoring, Network Routing, TCP/IP, Network Performance Management, Network Protocols, Service Level Agreement, Service Level, Network Architecture
初级 · 专项课程 · 3-6 个月

您将获得的技能: Azure Active Directory, Role-Based Access Control (RBAC), Virtual Networking, Microsoft Azure, Kubernetes, Containerization, Network Troubleshooting, Single Sign-On (SSO), Cloud Storage, Active Directory, Virtual Machines, Virtual Private Networks (VPN), Data Storage, Cloud Management, Application Deployment, Network Architecture, Identity and Access Management, Authorization (Computing), Cloud Services, System Monitoring
中级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 建立客户关系, 呼叫中心经验, 降级技巧, 客户服务, 积极倾听, 收银机操作, 事务处理, 追加销售, 面试技巧, 团队合作, 时间管理, 同理心, 交叉销售, 数据输入, 成长意识, 零售店运营, 问候客户, 解决客户投诉, 冲突管理
初级 · 专业证书 · 3-6 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

您将获得的技能: Routing Protocols, Software-Defined Networking, Wide Area Networks, Virtual Networking, Network Troubleshooting, Open Shortest Path First (OSPF), Network Routing, Network Architecture, Network Monitoring, Network Planning And Design, Computer Networking, Virtual Private Networks (VPN), Border Gateway Protocol, Network Performance Management, Network Security, Network Administration, Firewall, Network Infrastructure, Amazon Web Services, Cloud Deployment
初级 · 专项课程 · 1-3 个月

Microsoft
您将获得的技能: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support and Services, Technical Support, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: 数据驱动的决策制定, CI/CD, 文化 Transformer, 事件管理, 服务水平, 绩效衡量, 安全文化, 变革管理, 自动化, 组织结构, 网站可靠性工程, 设定目标, 系统实施
初级 · 课程 · 1-3 个月