
您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Cloud Infrastructure, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
初级 · 课程 · 1-3 个月

您将获得的技能: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication
中级 · 课程 · 1-4 周

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Strategic Sourcing, Culture Transformation, Cross-Functional Collaboration, Governance, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Performance Measurement, Lean Methodologies
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 人际沟通, 改善客户体验, 客户支持, 客户服务, 客户参与, 技术支持与服务, 沟通, 批判性思维和解决问题, 用户关系管理, 流程管理, 解决问题, 同理心, 服务台支持, 问候客户, 解决客户投诉
初级 · 课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, IT Infrastructure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: Azure Active Directory, Role-Based Access Control (RBAC), Microsoft Azure, Kubernetes, Load Balancing, Network Monitoring, Containerization, Single Sign-On (SSO), Cloud Storage, Active Directory, Virtual Machines, Cloud Management, Application Deployment, Authorization (Computing), Cloud Computing, Authentications, Cloud Services, Network Architecture, Identity and Access Management, System Monitoring
中级 · 专项课程 · 1-3 个月

Automatic Data Processing, Inc. (ADP)
您将获得的技能: Payroll, Payroll Administration, Payroll Processing, Payroll Reporting, Payroll Tax, Tax Management, Labor Compliance, Data Entry, Compensation Management, Compensation and Benefits, Human Resources Information System (HRIS), Non-Profit Accounting, Benefits Administration, Tax Compliance, Customer Service, Specialized Accounting, Reconciliation, Employee Engagement, Workforce Management, Data Analysis
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 冲突管理, 客户服务, 事务处理, 收银机操作, 时间管理, 沟通, 降级技巧, 呼叫中心经验, 面试技巧, 团队合作, 解决客户投诉, 建立客户关系, 零售店运营, 同理心, 成长意识, 问候客户, 数据输入, 交叉销售, 积极倾听, 追加销售
初级 · 专业证书 · 3-6 个月
Automatic Data Processing, Inc. (ADP)
您将获得的技能: Compensation Analysis, Compensation Management, Compensation Strategy, Job Evaluation, Benefits Administration, Data Collection, Compensation and Benefits, Data Visualization, Job Analysis, Data-Driven Decision-Making, Project Management, Data Analysis, Microsoft Excel, Google Sheets, Human Resource Policies, Regulatory Compliance, Labor Compliance, Law, Regulation, and Compliance, Payroll, Program Management
初级 · 专业证书 · 3-6 个月
Cisco Learning and Certifications
您将获得的技能: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Network Administration, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Performance Tuning, Network Routers, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
初级 · 专项课程 · 3-6 个月
Cisco Learning and Certifications
您将获得的技能: Multiprotocol Label Switching, Network Planning And Design, Virtual Private Networks (VPN), Network Troubleshooting, Routing Protocols, Border Gateway Protocol, Network Engineering, Computer Networking, Network Administration, Open Shortest Path First (OSPF), Network Routers, Wide Area Networks, Network Monitoring, Network Routing, TCP/IP, Network Performance Management, Network Protocols, Service Level, Network Architecture, Data Structures
初级 · 专项课程 · 3-6 个月