Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Can I take the course for free?

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.

Will I earn university credit for completing the Specialization?

This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

ITIL V4 Certification Preparation 专项课程

Master ITIL V4 for Enhanced IT Service Management. Gain comprehensive skills in ITIL V4 to optimize IT service delivery, improve efficiency, and drive business success.

位教师：EDUCBA

4,698 人已注册

包含在 Coursera Plus 中

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4 门课程系列

深入学习学科知识

4.1

（52 条评论）

初级等级

推荐体验

16 周完成

在 2 小时一周

灵活的计划

自行安排学习进度

4 门课程系列

深入学习学科知识

4.1

（52 条评论）

初级等级

推荐体验

16 周完成

在 2 小时一周

灵活的计划

自行安排学习进度

您将学到什么

Master the principles and practices of ITIL V4, including the Service Value System (SVS) and the Four Dimensions model.
Gain expertise in managing the entire IT service lifecycle, from strategy and design to operation and continual improvement.

要了解的详细信息

可分享的证书

添加到您的领英档案

授课语言：英语（English）

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Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

精进特定领域的专业知识

向大学和行业专家学习热门技能
借助实践项目精通一门科目或一个工具
培养对关键概念的深入理解
通过 EDUCBA 获得职业证书

专业化 - 4门课程系列

This ITIL V4 Specialization provides an in-depth understanding of IT Service Management best practices, aligning IT services with business needs. Through a series of expertly designed courses, you will learn the principles and practices of ITIL V4, including the Service Value System (SVS) and the Four Dimensions model. The curriculum covers key concepts such as service strategy, service design, service transition, service operation, and continual service improvement. By completing this specialization, you'll be equipped to enhance IT service delivery, improve efficiency, and drive business success. Partnered with leading industry experts, this program ensures you gain practical, real-world insights and skills that are highly valued in the IT industry.

应用的学习项目

Learners will engage in hands-on projects that simulate real-world IT service management scenarios, applying ITIL V4 principles to design and improve service processes. These projects will enable learners to tackle authentic challenges, enhancing their problem-solving skills and preparing them for practical application in the IT industry.

ITIL V4 Introduction to Service Management Concept

第 1 门课程7小时

您将学到什么

Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes

您将获得的技能

类别：IT Service Management

类别：Service Management

类别：Information Technology Infrastructure Library

类别：Stakeholder Management

类别：Value Propositions

类别：Technical Management

类别：Process Management

类别：Continuous Improvement Process

类别：Information Technology

类别：Risk Management

类别：Quality Improvement

类别：Business Process Management

类别：IT Management

类别：Operations Management

类别：Service Improvement

类别：Change Management

类别：Governance

ITIL V4 Details of Four Dimensions of Service Management

第 2 门课程7小时

您将学到什么

Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.

您将获得的技能

类别：Service Management

类别：Organizational Structure

类别：Strategic Partnership

类别：Information Management

类别：IT Management

类别：People Development

类别：Service Design

类别：Process Management

类别：Supplier Relationship Management

类别：Continuous Improvement Process

类别：Information Technology Infrastructure Library

类别：Vendor Relationship Management

类别：Supplier Management

类别：Organizational Strategy

ITIL V4 Explanation of Service Value System & its Components

第 3 门课程8小时

您将学到什么

Comprehensive understanding of the ITIL Service Value System (SVS) and its components.
Advanced strategies for creating value, optimizing service management, and driving organizational success.

您将获得的技能

类别：Customer experience improvement

类别：Information Technology Infrastructure Library

类别：Continuous Improvement Process

类别：Governance

类别：Service Management

类别：Process Improvement and Optimization

类别：Service Design

类别：Automation

类别：Agile Methodology

类别：IT Service Management

类别：Innovation

类别：IT Management

ITIL V4 Brief Overview of Management and Practices

第 4 门课程8小时

您将学到什么

Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices
Develop expertise in managing information security and optimizing service delivery
Gain insights into essential management practices and technical elements to drive organizational success and innovation

您将获得的技能

类别：Incident Management

类别：IT Service Management

类别：Service Management

类别：Change Control

类别：Security Management

类别：Capacity Management

类别：IT Security Architecture

类别：Problem Management

类别：Enterprise Architecture

类别：Release Management

类别：Information Technology Architecture

类别：Information Technology Infrastructure Library

类别：Risk Management Framework

类别：IT Infrastructure

类别：IT Management

获得职业证书

将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。

位教师

EDUCBA

403 门课程121,158 名学生

提供方

EDUCBA

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常见问题

The Specialization typically takes approximately 3-4 months to complete, with an estimated commitment of 18-20 hours per week.

A foundational understanding of IT concepts and terminology is necessary for this Specialization. Prior experience in IT service management or a related field is beneficial but not required.

Yes, it is recommended to take the courses in the following order to build a comprehensive understanding:

Course 1: ITIL V4 Introduction to Service Management Concept
Course 2: ITIL V4 Details of Four Dimensions of Service Management
Course 3: ITIL V4 Explanation of Service Value System & its Components
Course 4: ITIL V4 Brief Overview of Management and Practices

This sequence ensures a structured learning path, progressively building on foundational concepts before diving into more detailed and advanced topic.