This course presents a comprehensive exploration of service management principles and practices across three key modules. Participants will begin by understanding the Four Dimensions of Service Management, analyzing critical factors within organizations, people, information, and technology, while also delving into the role of partners and suppliers in service delivery. Moving on, learners will explore organizational structure, ITIL principles, and the significance of people in service operations. Additionally, they will enhance skills and competencies across diverse domains, gaining insights into service offerings, technologies, and information management challenges. Finally, learners will delve into partner dynamics, value stream optimization, and the impact of external factors on service management, equipping them with a robust toolkit for effective service delivery.
ITIL V4 Details of Four Dimensions of Service Management
本课程是 ITIL V4 Certification Preparation 专项课程 的一部分
位教师：EDUCBA
包含在 
中
您将学到什么
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
您将获得的技能
- Supplier Relationship Management
- Process Management
- Information Management
- Service Management
- Information Technology Infrastructure Library
- Organizational Strategy
- Service Design
- IT Management
- Continuous Improvement Process
- Strategic Partnership
- People Development
- Vendor Relationship Management
- Supplier Management
- Organizational Structure
要了解的详细信息
添加到您的领英档案
April 2025
12 项作业
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有3个模块
This module provides a comprehensive understanding of essential concepts in service management. Participants will delve into the 4D model, analyzing critical factors within the organization, people, information, and technology realms. Additionally, the module explores the pivotal role of partners and suppliers within service value streams, emphasizing their significance in service delivery. Furthermore, participants will learn techniques to streamline processes, identifying and mitigating waste and duplication. Moreover, the module sheds light on the key characteristics of cloud computing, equipping learners with the knowledge to leverage cloud technologies effectively in service management contexts.
涵盖的内容
6个视频1篇阅读材料4个作业1个讨论话题
This module provides a comprehensive overview of key principles and practices in service management. Participants will grasp the significance of organizational structure, adopt ITIL guiding principles, and acknowledge the pivotal role of people in operational success. Furthermore, learners will enhance their skills and competencies across diverse domains, fostering a broader understanding and expertise. The module also delves into essential components of service offerings, showcasing effective examples and exploring technologies supporting service management. Additionally, participants will gain insights into information management challenges and organizational considerations, equipping them with practical knowledge for effective service delivery.
涵盖的内容
17个视频1篇阅读材料4个作业1个讨论话题
This module offers a deep dive into partner dynamics, inter-organizational relationships, and the factors that mold organizational strategy, providing learners with a holistic understanding. Participants will define value streams, recognizing avenues to enrich value-added services, and master the art of conducting effective value stream mapping exercises. Moreover, the module covers process definition and application in product and service delivery, along with the analysis of external factors impacting service management. By the end, learners will possess a robust toolkit to foster collaborative partnerships, optimize value streams, and navigate external influences in service management effectively.
涵盖的内容
19个视频2篇阅读材料4个作业1个讨论话题
获得职业证书
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学生评论
72 条评论
- 5 stars
94.52%
- 4 stars
2.73%
- 3 stars
0%
- 2 stars
1.36%
- 1 star
1.36%
显示 3/72 个
已于 May 7, 2025审阅
Insightful course explaining ITIL v4's four dimensions with clarity great for improving service management perspective.
已于 May 14, 2025审阅
Concise and insightful overview of ITIL 4’s four dimensions ideal for foundational service management understanding.
已于 Sep 12, 2025审阅
One of the best ITIL V4 courses! Each dimension is taught clearly with valuable insights. The balance of real-life relevance and simplicity makes it a professional masterpiece.
常见问题
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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