Embark on a transformative journey in IT Service Management with our comprehensive program focusing on ITIL V4 Management and Practices. This course is designed to elevate your expertise in ITSM, providing advanced strategies to excel in today's dynamic digital landscape. Delve into critical aspects such as architecture management, Continual Improvement practices, and information security management to ensure robust IT service delivery. Explore essential management practices including change, risk, and financial management, alongside effective strategies for supplier and talent management. Through theoretical exploration and practical examples, gain comprehensive insights into service management and technical management aspects, empowering you to drive organizational success and innovation.
ITIL V4 Brief Overview of Management and Practices
本课程是 ITIL V4 Certification Preparation 专项课程 的一部分
位教师：EDUCBA
包含在 
中
您将学到什么
Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices
Develop expertise in managing information security and optimizing service delivery
Gain insights into essential management practices and technical elements to drive organizational success and innovation
您将获得的技能
- IT Infrastructure
- Risk Management Framework
- Service Management
- Capacity Management
- Change Control
- Problem Management
- Information Technology Architecture
- IT Management
- IT Security Architecture
- Enterprise Architecture
- IT Service Management
- Release Management
- Security Management
- Information Technology Infrastructure Library
- Incident Management
要了解的详细信息
添加到您的领英档案
April 2025
12 项作业
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有3个模块
This module immerses learners in the critical aspects of IT service management, beginning with architecture management's role and the significance of Continual Improvement practices. Learners recognize the importance of managing information security in ensuring robust IT service delivery. Additionally, they explore the contributions of knowledge management, measurement, change, portfolio, project, relationship, risk, and financial management to IT service success. Furthermore, learners delve into strategy management, effective supplier management strategies, and talent management's role in optimizing IT service delivery. Through practical examples and theoretical exploration, learners gain comprehensive insights into essential aspects of IT service management, empowering them to drive organizational success and innovation.
涵盖的内容
18个视频3篇阅读材料4个作业1个讨论话题
This module offers an in-depth exploration of crucial aspects of service management. Learners define Availability Management, grasp the significance of business analysis, and master capacity/performance management. Additionally, they implement effective change control strategies. Furthermore, learners explore incident management, IT asset management, monitoring, problem resolution, release management, service catalogs, and service configuration management. The module also delves into service continuity, emphasizing service design's importance, service desk practices, service level management, service requests, and service validation. Through theoretical exploration and practical exercises, learners gain comprehensive insights into essential service management practices, empowering them to optimize service delivery within their organizations.
涵盖的内容
19个视频2篇阅读材料4个作业1个讨论话题
This module provides a deep understanding of key elements essential for efficient service delivery processes. Learners grasp the role of deployment management and its significance in ensuring effectiveness. They explore managing infrastructure and platforms to optimize service delivery, ensuring smooth operation of IT services. Additionally, the module identifies the crucial role of software development and management in enhancing service quality and facilitating continuous improvement. Through theoretical exploration and practical examples, learners gain comprehensive insights into deployment strategies, infrastructure management, and software development practices, empowering them to drive service excellence and innovation within their organizations.
涵盖的内容
4个视频2篇阅读材料4个作业1个讨论话题
获得职业证书
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状态：免费试用
状态：免费试用
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学生评论
119 条评论
- 5 stars
97.50%
- 4 stars
1.66%
- 3 stars
0%
- 2 stars
0%
- 1 star
0.83%
显示 3/119 个
已于 Apr 20, 2025审阅
Concise and informative course offering a clear understanding of ITIL V4 practices and management principles.
已于 May 4, 2025审阅
Covers key ITIL concepts well, though more interactive exercises would help retention. Best for beginners, not advanced learners.
已于 Sep 20, 2025审阅
it gave me practical exposure to ITIL management practices and highlighted their importance in achieving organizational efficiency and customer satisfaction.
常见问题
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
更多问题
提供助学金，