
您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Technical Management, Security Management, Technical Services, Enterprise Architecture, Continuous Improvement Process, Service Design, Managed Services, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 呼叫中心经验, 追加销售, 沟通, 客户服务, 降级技巧, 积极倾听, 建立客户关系, 解决客户投诉, 数据输入, 冲突管理, 面试技巧, 团队合作, 收银机操作, 同理心, 问候客户, 交叉销售, 时间管理, 事务处理, 成长意识, 零售店运营
初级 · 专业证书 · 3-6 个月

CVS Health
您将获得的技能: 呼叫中心经验, 追加销售, 沟通, 积极倾听, 降级技巧, 客户服务, 事务处理, 零售销售, 解决客户投诉, 数据输入, 冲突管理, 同理心, 问候客户, 团队合作, 客户咨询, 时间管理, 解决问题, 收银机操作, 零售店运营, 交叉销售
初级 · 专业证书 · 3-6 个月

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication
中级 · 课程 · 1-4 周

您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions
初级 · 课程 · 1-3 个月

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月
Cisco Learning and Certifications
您将获得的技能: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Network Administration, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Virtual Networking, Local Area Networks, Software-Defined Networking, Computer Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 沟通, 根源分析, 客户服务, 降级技巧, 积极倾听, 事务处理, 冲突管理, 时间管理, 同理心, 非语言交流, 解决问题, 收银机操作, 解决客户投诉, 零售店运营
初级 · 课程 · 1-4 周

您将获得的技能: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
初级 · 课程 · 1-3 个月

IBM
您将获得的技能: 生成式人工智能, 服务台支持, 网络安全, 云计算, 客户服务, 云计算架构, 专业网络, 云基础设施, 云平台, 云服务, 硬件故障排除, 人工智能, 技术支持, 桌面支持, 数据存储, IT 服务管理, 信息技术, 云安全, 外围设备, 云部署
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: 数据库, Google 云端平台, 应用程序性能管理, 微服务, Kubernetes, 云存储, 云应用, 云服务, 数据迁移, Spring Boot, 弹簧框架, 谷歌应用引擎, 数据库管理, Java, 软件架构, 应用程序部署
中级 · 课程 · 1-4 周