
您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, IT Infrastructure, Strategic Partnership
初级 · 专项课程 · 3-6 个月

您将获得的技能: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce
初级 · 专项课程 · 1-3 个月

Harvard Business Review
您将获得的技能: Process Analysis, Project Management, Project Risk Management, Project Schedules, Process Improvement, Business Process, Continuous Improvement Process, Business Process Improvement, Team Performance Management, Scope Management, Cost Management, Performance Metric, Stakeholder Communications, Business Priorities
中级 · 课程 · 1-4 周

您将获得的技能: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Quality Management, Process Analysis, Process Improvement, Data-Driven Decision-Making, Business Process, Continuous Improvement Process, Team Oriented, Statistical Process Controls, Pareto Chart, Statistics, Statistical Methods, Root Cause Analysis
混合 · 课程 · 1-4 周

您将获得的技能: Lean Six Sigma, Process Mapping, Root Cause Analysis, Process Improvement, Strategic Leadership, Business Leadership, Organizational Change, Change Management, Descriptive Statistics, Continuous Improvement Process, Performance Measurement, Strategic Prioritization, Business Priorities, Statistical Analysis, Process Design, Data Analysis
混合 · 课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions
初级 · 课程 · 1-3 个月

您将获得的技能: Lean Six Sigma, Organizational Change, Lean Methodologies, Six Sigma Methodology, Organizational Leadership, Project Scoping, Root Cause Analysis, Statistical Analysis, Statistical Methods, Process Improvement, Process Analysis, Quality Improvement, Continuous Quality Improvement (CQI), Process Capability, Statistical Hypothesis Testing, Data Analysis, Kanban Principles, Waste Minimization
混合 · 课程 · 1-4 周

Imperial College London
您将获得的技能: Continuous Quality Improvement (CQI), Run Chart, Qualitative Research, Pareto Chart, Public Health, Patient Safety, Health Policy, Public Health and Disease Prevention, Health Equity, Health Systems, Community Health, Social Determinants Of Health, Clinical Leadership, Patient-centered Care, Care Management, Data Quality, Scientific Methods, Health Care, Health Informatics, Health Disparities
初级 · 专项课程 · 1-3 个月

您将获得的技能: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Technology Strategies, Organizational Strategy, Business Operations, Customer experience improvement, Continuous Improvement Process
初级 · 课程 · 3-6 个月
Cisco Learning and Certifications
您将获得的技能: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Network Administration, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Performance Tuning, Network Routers, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
初级 · 专项课程 · 3-6 个月

CVS Health
您将获得的技能: 冲突管理, 根源分析, 客户服务, 事务处理, 时间管理, 沟通, 收银机操作, 降级技巧, 解决客户投诉, 解决问题, 零售店运营, 同理心, 非语言交流, 积极倾听
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周