Service Improvement

服务改进是一个战略过程,旨在不断提高服务或流程的质量、效率和效果。Coursera 的服务改进目录向您传授服务改进实践中使用的基本原则、方法和技巧。您将学习到流程制图、绩效衡量、质量改进工具的使用和改进策略的实施等关键概念。无论您是经理、Operator 专业人员,还是希望提高服务效率的人员,您都将获得宝贵的见解,帮助您推动组织的持续改进。
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“service improvement” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, IT Infrastructure, Strategic Partnership

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions

  • 状态:预览

    您将获得的技能: Quality Management, Quality Management Systems, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, Continuous Improvement Process, Process Improvement, Customer Insights

  • 状态:新
    状态:预览

    您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making

  • 状态:新

    您将获得的技能: Solution Architecture, Software Architecture, Cloud Computing Architecture, Enterprise Architecture, Amazon Web Services, Application Security, Identity and Access Management, Network Architecture, Cloud Applications, Service Improvement, Continuous Improvement Process, AWS Identity and Access Management (IAM), Data Migration, Network Security, Business Continuity, Disaster Recovery, Cost Reduction

  • 状态:免费试用

    Coursera Instructor Network

    您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service

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  • 状态:预览

    您将获得的技能: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Public Administration, Organizational Strategy, Policty Analysis, Research, and Development, Case Studies, Business Strategies, Strategic Thinking, Technology Strategies, Leadership

  • 状态:预览

    您将获得的技能: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour

  • 状态:预览

    École Nationale des Ponts et Chaussées

    您将获得的技能: 持续改进流程, 业务转型, 过程分析, 价值评估工程, 精益生产, 商业技术, 竞争情报, 质量控制, 制造 Operator, 精益方法, 改善服务, 尽量减少废物, 运行效率, 流程改进

  • 状态:预览

    您将获得的技能: 人工智能, 数据管理, 工作流程管理, 数据伦理, 内容创作, 业务工作流程分析, Prompt Engineering, 业务流程自动化, 生成式人工智能, 资源利用, 改善服务, 负责任的人工智能

  • 状态:预览

    您将获得的技能: Performance Measurement, Workflow Management, Business Process Improvement, Performance Improvement, Business Process, Process Optimization, Process Analysis, Continuous Improvement Process, Service Improvement, Key Performance Indicators (KPIs), Process Mapping, Automation, Organizational Skills, Change Management, Stakeholder Engagement

  • 状态:预览

    您将获得的技能: Process Improvement, Data-Driven Decision-Making, Service Improvement, Service Design, Health Systems, Process Design, Business Process Improvement, Patient Flow, Operations Management, Organizational Change, Health Care, Innovation, Change Management, Consumer Behaviour

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主要合作伙伴

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