Hospitality Management

酒店管理是一门研究酒店、餐馆和旅行社等企业运营和管理策略的学科。Coursera 的酒店管理技能目录让您掌握提供优质客户服务、管理运营、制定营销策略以及了解酒店业错综复杂的情况所必需的知识和专业技能。您将学习到酒店业的业务知识,包括财务、人力资源和市场营销,以及客户满意度和忠诚度的重要性。本目录还涵盖了酒店业的趋势和挑战,帮助您培养解决问题的实际技能和战略决策能力,从而在这个充满活力的领域中脱颖而出。
7凭据
23门课程

最受欢迎

当前趋势

最新发布

筛选依据

主题
必需的

语言
必需的

在整个课程(说明和评估)中使用的语言。

了解产品
必需的

通过已评分作业、视频和论坛向顶级授课教师学习。
通过完成一系列课程和项目,深入学习学科知识。

级别
必需的

课程长度
必需的

字幕
必需的

教师
必需的

找到最适合您目标的酒店管理课程

  • 状态:免费试用

    您将获得的技能: Hospitality, Hospitality Management, Innovation, Hotels and Accommodations, Service Management, Customer experience strategy (CX), Customer Service, Restaurant Operation, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, AI Personalization

  • 状态:免费试用

    您将获得的技能: 财务分析, 业务建模, 战略营销, 利益攸关方沟通, 数据驱动的决策制定, 营销渠道, 竞争分析, 接待服务, 酒店 Operator, 财务预测, 数字化营销, 预算, 资产管理, 创造需求, 收入管理, 战略规划, 目标市场, 预测, 酒店管理, 营销

  • 状态:免费试用

    您将获得的技能: Hospitality Management, Hospitality, Hospitality and Food Services, Brand Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Brand Loyalty, Business Ethics, Digital Transformation, Sustainable Business, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Innovation, Consumer Behaviour

  • 状态:预览

    Università Bocconi

    您将获得的技能: 企业战略, 增长战略, 营销, 竞争分析, 市场动态, 餐厅管理, 产品质量(QA/QC), 品牌管理, 消费者行为, 餐饮, 价值主张, 全球营销, 酒店管理

  • 状态:新
    状态:免费试用

    您将获得的技能: Revenue Management, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality Management, Cost Control, Hospitality, Financial Statements, Budgeting, Financial Analysis, Performance Measurement, Financial Forecasting, Variance Analysis, Business Metrics, Operating Budget, Financial Management, Innovation, Hotels and Accommodations, Service Management, Financial Planning

  • 状态:预览

    Dubai College of Tourism

    您将获得的技能: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Revenue Management, Greeting Customers, Office Procedures, Hospitality, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Interpersonal Communications, Communication Strategies, Property Management Systems, Active Listening, Cross Selling, Computer Literacy, Operational Efficiency, Prioritization

是什么让您今天来到 Coursera?

  • 状态:免费试用

    您将获得的技能: Revenue Management, Capital Expenditure, Financial Statement Analysis, Hospitality Management, Cost Control, Financial Statements, Hospitality, Financial Analysis, Performance Measurement, Financial Management, Business Metrics, Budgeting, Financial Acumen, Income Statement, Benchmarking, Balance Sheet, Time Management, Leadership Development, Adaptability, Creative Problem-Solving

  • 状态:预览

    University of North Texas

    您将获得的技能: 改善客户体验, 绩效考核, 接待服务, 招聘, 人力资源, 面试技巧, 工作分析, 法律风险, 人才招聘, 酒店管理, 培训计划, 团队激励, 人力资源战略, 员工入职, 员工培训, 员工绩效管理, 领导与管理, 人力资源管理与规划

  • 状态:新
    状态:免费试用

    您将获得的技能: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Hospitality and Food Services, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization

  • 状态:新
    状态:免费试用

    您将获得的技能: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)

  • 状态:新
    状态:免费试用

    您将获得的技能: Revenue Management, Vendor Management, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality, Hospitality Management, Cost Control, Vendor Relationship Management, Financial Statements, Performance Measurement, Budgeting, Financial Analysis, Financial Forecasting, Variance Analysis, Financial Management, Business Metrics, Operating Budget, Finance, Leadership

  • 状态:预览

    您将获得的技能: Revenue Management, Restaurant Operation, Restaurant Management, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Team Management, Data Analysis, Performance Measurement, Business Metrics, Data-Driven Decision-Making

是什么让您今天来到 Coursera?

主要合作伙伴

  • Starweaver
  • Dubai College of Tourism
  • ESSEC Business School
  • IE Business School
  • Yonsei University
  • EDHEC Business School
  • Universidad de Palermo
  • Universitat Autònoma de Barcelona