
您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Customer experience strategy (CX), Marketing Effectiveness, Growth Strategies, Marketing Analytics, Customer Insights, Cross-Functional Collaboration, Strategic Marketing, Marketing Strategies, Strategic Leadership, Business Leadership, Marketing Management, Leadership, Brand Strategy, Data-Driven Decision-Making, Brand Management, Performance Measurement, Innovation, Integrated Marketing Communications, Team Motivation, Key Performance Indicators (KPIs)
中级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Sales Strategy, Price Negotiation, Customer Retention, Product Strategy, Upselling, Coaching, Case Studies, E-Commerce, Customer Relationship Building, Service Design
混合 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
初级 · 专项课程 · 1-3 个月

您将获得的技能: Customer Relationship Management (CRM) Software, Relationship Building, Consultative Approaches, Solution Selling, Customer Insights
高级设置 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼叫中心经验, 追加销售, 沟通, 客户服务, 降级技巧, 积极倾听, 建立客户关系, 解决客户投诉, 数据输入, 冲突管理, 面试技巧, 团队合作, 收银机操作, 同理心, 问候客户, 交叉销售, 时间管理, 事务处理, 成长意识, 零售店运营
初级 · 专业证书 · 3-6 个月

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 呼叫中心经验, 追加销售, 沟通, 积极倾听, 降级技巧, 客户服务, 事务处理, 零售销售, 解决客户投诉, 数据输入, 冲突管理, 同理心, 问候客户, 团队合作, 客户咨询, 时间管理, 解决问题, 收银机操作, 零售店运营, 交叉销售
初级 · 专业证书 · 3-6 个月

Simplilearn
您将获得的技能: Social Media Marketing, Social Media Management, Social Media Strategy, Social Media Campaigns, Marketing Strategies, Brand Management, Campaign Management, Marketing, Instagram, Content Creation, Performance Analysis, Email Marketing, Marketing Analytics, Web Analytics, Digital Marketing, Marketing Psychology, Customer Relationship Management, UI/UX Strategy, Digital Advertising, Marketing Strategy and Techniques
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月