客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Rice University
您将获得的技能: 绘图(图形), 计划发展, 数据处理, 数据结构, 数据可视化软件, Python 程序设计, 数据清理, 数据导入/导出, 数据整合, 软件文档, 软件包和软件管理
初级 · 课程 · 1-4 周

Unilever
您将获得的技能: 预测, 企业可持续发展, 风险管理, 物流管理, 库存管理系统, Operator Expense, 数据分析, 供应链规划, 分析, 可持续商业, 流程改进, 支出管理, 制定计划, 安全管理, 供应链管理, 容量规划, 供应链, 数据可视化, 解决问题, 需求规划
初级 · 课程 · 1-3 个月

University of Virginia
您将获得的技能: 利益相关者的参与, 创新, 改善客户体验, 创造力, 叙事, 集思广益, 用户体验, 构思, 原型设计, 社会影响, 解决复杂问题, 定性研究, 设计思维, 以人为本的设计, 流程制图, 设计研究, 数据可视化, 服务设计, 解决问题
初级 · 课程 · 1-4 周

Lund University
您将获得的技能: 商业策略, 社会经济学, 可持续发展, 减缓气候变化, 可持续系统, 可持续商业, 环境政策, 消费者行为, 环境、社会和公司治理(ESG), 经济学
初级 · 课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: Logistics, Logistics Management, Supply Chain Management, Manufacturing Operations, Strategic Sourcing, Operations Management, Warehouse Management, Forecasting, Supply Chain Planning, Business Operations, Materials Management, Financial Statements, Supply Chain, Inventory Management System, Transportation Management, Procurement, Supply Chain Systems, Case Studies, Cash Flows, Warehouse Operations
高级设置 · 专项课程 · 3-6 个月

Digital Marketing Institute
您将获得的技能: Marketing Budgets, Customer experience strategy (CX), Customer experience improvement, Cross-Channel Marketing, Digital Media Strategy, Digital Marketing, Marketing Effectiveness, MarTech, Marketing Strategy and Techniques, Marketing Channel, Customer Insights, Return On Investment, Agile Methodology, Consumer Behaviour, Persona Development, Strategic Thinking, Key Performance Indicators (KPIs), Social Media, Social Media Management
初级 · 课程 · 1-4 周

Unilever
您将获得的技能: 预测, 高级分析, 供应链规划, 数据分析, 分析, Python 程序设计, 数据驱动的决策制定, 数据叙事, 描述性分析, 商业分析, SQL, 供应链管理, 技术交流, 库存和仓储, 统计报告, 供应链, 预测分析, 供应链系统, 数据展示
初级 · 课程 · 1-4 周

Tecnológico de Monterrey
您将获得的技能: New Product Development, Design Thinking, Innovation, Product Design, Consumer Behaviour, Ideation, User Research, Market Opportunities, Product Improvement, Needs Assessment, Solution Design, Commercialization, Market Trend, Emerging Technologies
混合 · 课程 · 1-3 个月

University of Colorado System
您将获得的技能: Classification And Regression Tree (CART), AI Personalization, Marketing Analytics, Unsupervised Learning, Customer Analysis, Predictive Analytics, Applied Machine Learning, Supervised Learning, Dimensionality Reduction, Marketing Effectiveness, Marketing Strategies, Data-Driven Decision-Making, Strategic Marketing, Campaign Management, Customer experience improvement, Personalized Service, Customer Insights, Model Evaluation, Machine Learning
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Jira (Software), Sprint Planning, Backlogs, Scrum (Software Development), User Story, Agile Methodology, Agile Project Management, Workflow Management, Run Chart, Project Planning, Project Management, Prioritization, Dependency Analysis
初级 · 指导项目 · 不超过 2 小时

The Chinese University of Hong Kong
您将获得的技能: 创新, 商业策略, 战略思维, 商业开发, 竞争分析, 创业, 战略伙伴关系, 进入市场战略, 市场机遇, 消费者行为, 品牌管理, 业务规划, 战略营销, 数字媒体战略, 全球营销, 业务咨询, 同行评审, 营销, 业务领导, 企业战略
初级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: Sustainable Business, Global Marketing, Virtual Teams, Business Ethics, Diversity Marketing, Corporate Sustainability, Sustainable Development, Cultural Sensitivity, Cultural Diversity, Environmental Social And Corporate Governance (ESG), Workplace inclusivity, Intercultural Competence, Consumer Behaviour, Environmental Issue, Market Analysis, Solution Design, Diversity Awareness, Cultural Responsiveness, Culture, Brand Strategy
攻读学位
初级 · 专项课程 · 3-6 个月