
您将获得的技能: Product Support, End User Training and Support, Help Desk Support, Technical Support, Technical Support and Services, Service Level, Cloud Services, Cloud Solutions, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 根源分析, AWS 身份和访问管理 (IAM), 网络故障排除, 数据安全, 亚马逊 S3, 需求分析, 云基础设施, 技术支持, 虚拟网络化, 情景测试, 云存储, 无服务器计算, 系统支持, 系统监控, 客户分析, 客户支持, 亚马逊网络服务, 云计算, 亚马逊弹性计算云 Computing, 技术咨询
初级 · 课程 · 1-4 周

您将获得的技能: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation
初级 · 指导项目 · 不超过 2 小时

Google Cloud
您将获得的技能: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing
初级 · 课程 · 1-4 周

中级 · 课程 · 1-3 个月

您将获得的技能: ChatGPT, Data Analysis, OpenAI, Data-Driven Decision-Making, AI Enablement, Generative AI, Content Creation, Prompt Engineering, Artificial Intelligence, Business Intelligence, Customer Support, Customer experience improvement, Automation
中级 · 课程 · 1-4 周

您将获得的技能: AI Orchestration, Model Deployment, AI Workflows, Agentic Workflows, Generative AI Agents, Agentic systems, AI Security, Artificial Intelligence, Prompt Engineering, Generative AI, Product Support, OpenAI API, Retrieval-Augmented Generation
高级设置 · 课程 · 1-4 周

您将获得的技能: 生成式人工智能, WordPress, 云部署, 工作流程管理, 模型部署, 交互设计, 客户服务, 运行效率, 应用程序部署, Prompt Engineering, AI 工作流程, 情境管理, 自助服务技术, ChatGPT, 无代码开发, IBM 云
初级 · 课程 · 1-3 个月

您将获得的技能: CrewAI, Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, AI Orchestration, AI Workflows, AI Enablement, Responsible AI, AI Product Strategy, Agentic Workflows, Automation, Workflow Management, Report Writing, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, AI Personalization, Customer Engagement, Personalized Service, Data Ethics, Automation, Business Ethics, Information Privacy, Systems Integration
中级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 仪表板, 客户服务, Salesforce, 销售业务, 业务报告, 客户关系管理 (CRM) 软件, 销售流程, 客户支持, 销售策略, 数据可视化, 数据驱动的决策制定, 销售管理, 客户成功管理
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
初级 · 指导项目 · 不超过 2 小时