
Coursera
您将获得的技能: Marketing Analytics, Business Intelligence, Predictive Modeling, Google Analytics, Customer Analysis, Analytics, Model Evaluation, Predictive Analytics, Customer Insights, Trend Analysis, Artificial Intelligence, Natural Language Processing
初级 · 课程 · 1-4 周

您将获得的技能: Data Storytelling, Pandas (Python Package), Data Analysis, Data-Driven Decision-Making, Exploratory Data Analysis, Analytical Skills, Business Analysis, Data Manipulation, Data Cleansing, Python Programming, Data Import/Export, Promotional Strategies
初级 · 指导项目 · 不超过 2 小时

University of Colorado Boulder
您将获得的技能: Classification Algorithms, Data Analysis, Model Evaluation, Logistic Regression, Applied Machine Learning, Supervised Learning, Decision Tree Learning, Machine Learning Algorithms, Predictive Modeling, Feature Engineering, Data Preprocessing, Bayesian Statistics
中级 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 根源分析, 事务处理, 时间管理, 客户服务, 收银机操作, 冲突管理, 解决问题, 交流, 积极倾听, 同理心, 零售店运营, 非语言交流, 降级技巧, 解决客户投诉
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Microsoft Copilot, Competitive Analysis, Marketing Design, Marketing Strategies, Marketing Planning, Marketing, Marketing Effectiveness, Marketing Analytics, Performance Reporting, Marketing Channel, Cross-Channel Marketing, Generative AI, Microsoft 365, Customer Analysis, Market Research, Artificial Intelligence, Customer experience improvement, Customer Retention
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 客户数据管理, 客户服务, 情商, 时间管理, 交流, 解决问题, 团队合作, 数据录入, 性能指标, 问候客户, 语言交流技能, 降级技巧, 呼叫中心经验, 客户咨询, 解决客户投诉, 呼入电话, 成长意识, 个人发展
初级 · 课程 · 1-3 个月

Knowledge Accelerators
您将获得的技能: 服务台支持, 人际沟通, 改善客户体验, 批判性思维和解决问题, 客户服务, 解决问题, 问候客户, 流程管理, 交流, 客户参与, 客户支持, 技术支持与服务, 同理心, 解决客户投诉, 客户关系管理
初级 · 课程 · 1-3 个月

您将获得的技能: Statistical Reporting, Web Analytics, Statistical Process Controls, Data Analysis, Statistical Analysis, Strategic Decision-Making, Analytics, Statistical Methods, Business Metrics, Performance Metric, Performance Analysis, Anomaly Detection, Descriptive Analytics, Customer Engagement, Benchmarking
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

Starweaver
您将获得的技能: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making
初级 · 课程 · 1-4 周