
您将获得的技能: Network Support, Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, Firewall, Microsoft Windows, Local Area Networks, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, Security Controls, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication
初级 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Hardware Troubleshooting, Networking Hardware, Desktop Support, USB, Data Storage, Hardware Architecture, System Configuration, Peripheral Devices, Data Storage Technologies, General Networking, Operating Systems, Display Devices
初级 · 课程 · 1-4 周

您将获得的技能: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Solution Design, Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
初级 · 指导项目 · 不超过 2 小时

Amazon Web Services
您将获得的技能: 建立客户关系, 自动化, 生成式人工智能, 亚马逊网络服务, 事件管理, 客户支持, 技术支持, 沟通, 创新, 根源分析, 云服务, 用户关系管理, 语言交流技能, 云计算解决方案, 协作, 云安全, 问题管理
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Agentic Workflows, AI Workflows, Generative AI Agents, Productivity, Workflow Management, No-Code Development, AI Orchestration, AI Enablement, AI Personalization, Self Service Technologies, Artificial Intelligence, Generative AI, Customer Service, Digital Transformation, Automation, Operational Efficiency, Responsible AI, Innovation, Initiative and Leadership
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Command-Line Interface, Network Troubleshooting, Linux Commands, Linux, Unix Commands, Network Support, Linux Administration, Technical Support, Network Infrastructure, Amazon Web Services, File Management, Network Protocols, Network Security, Operating Systems, System Configuration, DevOps, Communication
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 冲突管理, 呼叫中心经验, 建立客户关系, 专业精神, 客户服务, 沟通, 降级技巧, 解决问题, 解决客户投诉, 面试技巧, 关键词研究, 语言交流技能, LinkedIn
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 技术文档, 健康技术, 技术支持, 医疗保健, 远程保健, 服务台支持, 灾难恢复, 患者安全, 医疗设备, 问题跟踪, 网络支持, 技术交流, 系统支持, 实践管理软件, 变更申请, 变更控制, 通用网络, 软件安装, 桌面支持
混合 · 课程 · 1-4 周

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery
中级 · 课程 · 1-3 个月

AI Business School
您将获得的技能: Prompt Engineering, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, AI Enablement, Training Programs, AI Workflows, Personalized Service, LLM Application, Customer Service, Customer experience improvement, Ideation, Business Transformation, Innovation
中级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Interpersonal Communications, Open Mindset, Teamwork, Relationship Building, Problem Solving, Communication
初级 · 课程 · 1-4 周