客户体验课程
客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理（CRM）软件、调查平台和解析仪表板等工具，这些都有助于收集洞察力和提高客户满意度。
热门客户体验课程与认证
状态：新状态：免费试用您将获得的技能: Point of Sale, Shipping and Receiving, Process Optimization
状态：预览Northeastern University
您将获得的技能: Patient-centered Care, Health Informatics, Patient Communication, Patient Safety, Healthcare Industry Knowledge, Analytics, Data Analysis, Predictive Analytics, AI Personalization, Innovation, Big Data, Data-Driven Decision-Making, Decision Support Systems, Social Determinants Of Health
状态：免费试用SAP
您将获得的技能: 项目管理, 演讲, 客户参与, 协商方法, 产品路线图, 分析, 利益相关者的参与, 客户洞察, 技术咨询, 业务要求, 利益攸关方沟通, SAP 应用软件, 过程分析
University of Illinois Urbana-Champaign
您将获得的技能: 客户体验战略（CX）, 案例研究, 创新, 角色开发, 产品战略, 改善客户体验, 产品开发, 商业研究, 消费者行为, 市场调查, 设计思维, 新产品开发, 客户洞察, 产品管理, 流程制图, 需求评估, 用户研究
状态：免费试用您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
状态：新状态：预览Northeastern University
您将获得的技能: Cascading Style Sheets (CSS), Responsive Web Design, Web Design, HTML and CSS, Web Content Accessibility Guidelines, User Interface (UI), Hypertext Markup Language (HTML), Front-End Web Development, User Interface and User Experience (UI/UX) Design, Javascript, Usability, Web Applications, Semantic Web, Data Validation
状态：免费试用University of Virginia
您将获得的技能: 成本效益分析, 工艺设计, 业务建模, 技术交流, 设计思维, Agile 方法论, 信息技术, 项目组合管理, 网络安全, 商业分析, 技术战略, 企业战略, AI 赋能
您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
状态：新状态：免费试用Google
您将获得的技能: Customer Analysis, User Feedback, Contextual Advertising
您将获得的技能: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
状态：免费试用Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
状态：免费试用Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer experience improvement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Marketing Strategies
总之，以下是 10 最受欢迎的 customer experience 课程
- Engage Customers With an Online Store: Google
- Intro to Improving the Patient Experience Through Analytics: Northeastern University
- SAP 客户参与和发现: SAP
- 客户洞察力：新产品开发导向: University of Illinois Urbana-Champaign
- Effective Service Innovation by Design in Hotel Management : Starweaver
- Web Design and User Experience Engineering Part 1: Northeastern University
- 以客户为中心的 IT 战略: University of Virginia
- Customer Support digital transformation with HubSpot: Coursera
- Build Customer Loyalty : Google
- Improve Business Performance with Google Forms: Coursera
