客户旅程课程
客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理（CRM）软件、旅程映射工具和解析平台等工具，帮助您跟踪客户互动并衡量策略的有效性。
热门客户旅程课程与认证
状态：免费试用您将获得的技能: Sales Pipelines, Customer Retention, Sales Prospecting, Sales Process, Lead Generation, Customer Relationship Management, Sales Strategy, Customer Relationship Management (CRM) Software, Sales, Sales Management, Selling Techniques, Customer Acquisition Management
状态：免费试用Tecnológico de Monterrey
您将获得的技能: Lean Six Sigma, Six Sigma Methodology, Lean Methodologies, Statistical Process Controls, Quality Improvement, Process Improvement, Process Analysis, Continuous Improvement Process, Customer Analysis, Waste Minimization, Quality Management, Return On Investment, Process Mapping, Project Management, Cost Benefit Analysis
状态：免费试用Macquarie University
您将获得的技能: 市场机遇, 创新, 组织效能, 增长战略, 客户分析, 竞争分析, 企业战略, 分析, 战略营销, 价值主张, 业务规划, 市场分析, 战略思维, 战略决策
状态：免费试用您将获得的技能: Project Management Institute (PMI) Methodology, Project Management, Scaled Agile Framework, Employee Coaching, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Conflict Management, Job Analysis, Quality Assessment, Risk Management, Performance Analysis, Analysis, Estimation
状态：预览Emory University
您将获得的技能: 冲突管理, 协作, 自我意识, 适应, 沟通策略, 调解, 同理心, 沟通, 积极倾听
状态：新状态：免费试用Coursera
您将获得的技能: Prompt Engineering, Sales Strategy, Sales Pipelines, AI Personalization, Sales Operations, Responsible AI, Lead Generation, Sales Development, Generative AI Agents, Competitive Analysis, Sales Management, Marketing Automation, Customer Relationship Management (CRM) Software, Account Management, Business Process Automation, Business Intelligence, Workflow Management, Market Analysis, Data-Driven Decision-Making, Forecasting
状态：免费试用University of California, Davis
您将获得的技能: 终身学习, 协作, 领导力培养, 个人发展, 增长战略, 建设性反馈, 组织变革, 克服障碍, 自我意识, 员工参与, 适应, 积极性, 弹性, 成长意识, 专业发展
状态：免费试用University of California, Irvine
您将获得的技能: 客户获取管理, 打造品牌, 角色开发, 体验设计, 社交媒体, 电子商务, 客户体验战略（CX）, 数字化营销, 营销策略与技巧, 社交媒体战略, 品牌管理, 目标受众, 价值主张, 客户参与, 营销, 移动银行
状态：免费试用University of California, Irvine
您将获得的技能: 留住客户, 客户获取管理, 网络分析, A/B 测试, 社交媒体, 角色开发, 数字化营销, 数字广告, 营销策略与技巧, 搜索引擎营销, 关键词研究, 客户体验战略（CX）, 社交媒体战略, 搜索引擎优化, 目标受众, 营销分析, 客户参与, 点击付费广告, 关键绩效指标 (KPI), 营销效果
状态：预览UNSW Sydney (The University of New South Wales)
您将获得的技能: 市场机遇, 业务建模, 精益方法, 商业开发, 角色开发, 演讲, 新产品开发, 投资管理, 战略伙伴关系, 客户分析, 创业, 收益表, 价值主张, 金融报表, 金融建模
状态：预览National Taiwan University
您将获得的技能: Data-Driven Decision-Making, Business Analytics, Business Intelligence, Strategic Decision-Making, Analytics, Financial Data, Marketing Analytics, Market Analysis, Customer Insights, Big Data, Analysis, Social Media, Business, Retail Store Operations, Marketing Strategies, Brand Management, Banking, Financial Services
状态：预览Microsoft
您将获得的技能: 仪表板, 工作流程管理, 无代码开发, Power BI, 数据分析, 业务过程, 数据可视化软件, 微软 365, 生成式 AI 代理, 应用设计, 业务流程自动化, 数据整合, Microsoft Power Automate/Flow, 数据可视化, 微软动力平台
总之，以下是 10 最受欢迎的 customer journey 课程
- How to Generate and Maintain a Healthy Sales Pipeline: Coursera
- Introducción a Lean Six Sigma: Tecnológico de Monterrey
- 战略管理：具有竞争力: Macquarie University
- Scrum Master (PSM I) Certification Preparation: SkillUp
- 冲突转化: Emory University
- Generative AI for Sales: Coursera
- 成长型思维模式: University of California, Davis
- 识别、吸引和发展数字受众: University of California, Irvine
- 电子营销: University of California, Irvine
- 如何验证初创企业的想法: UNSW Sydney (The University of New South Wales)
