
Amazon Web Services
您将获得的技能: AWS CloudFormation, Serverless Computing, Infrastructure as Code (IaC), Amazon Web Services, Cloud API, Application Programming Interface (API), Cloud Infrastructure, Event-Driven Programming, Authentications, Amazon S3, Application Deployment, Amazon DynamoDB, Scalability
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Microsoft Copilot, Microsoft 365, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft Office, Customer experience improvement, Generative AI, Business Process Automation, Sales Process, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Security Information and Event Management (SIEM), Responsible AI, Critical Thinking
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 桌面支持, 技术支持, 服务台支持, 客户服务, 服务水平, 系统支持, 技术文档, 问题跟踪, 技术交流, 最终用户培训和支持, IT 服务管理, 远程访问ibility 系统
初级 · 课程 · 1-3 个月

Rutgers the State University of New Jersey
您将获得的技能: 物联网, 人工智能, 留住客户, 改善客户体验, 数字化转型, 商业道德, 技术战略, 客户关系管理 (CRM) 软件, 商业营销, 商业技术, 金融科技, 新兴技术, 客户参与, 市场趋势, 增强现实与虚拟现实(AR/VR), 业务转型, 数据伦理, 跨职能合作, 区块链
中级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: 客户服务, 改善客户体验, 客户支持, 角色开发, AI 个性化服务, 客户参与, 生成式人工智能, 提高绩效, 目标受众, 性能分析, 客户沟通管理, ChatGPT
初级 · 课程 · 1-4 周

Politecnico di Milano
您将获得的技能: 人工智能, 物联网, 数据中心, 云平台, 云计算, 硬件架构, 新兴技术, 信息技术, 嵌入式系统, 深度学习
初级 · 课程 · 1-4 周
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
中级 · 课程 · 1-4 周

Technical University of Munich (TUM)
您将获得的技能: Sustainable Business, Sustainable Technologies, Sustainability Reporting, Corporate Sustainability, Climate Change Mitigation, Sustainable Development, Sustainable Design, Environmental Science, Environmental Engineering, Information Technology, Artificial Intelligence, Hardware Design, Innovation
中级 · 课程 · 1-3 个月
University of Minnesota
您将获得的技能: 信息技术基础设施, 网络安全, IT 管理, 移动安全, 业务解决方案, 云服务, 技术战略, 云计算, 信息技术, 新兴技术, 创新, 无线网络, 业务转型, 区块链
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周

Yonsei University
您将获得的技能: 可扩展性, 增强现实, 计算机视觉, Network Protocol(网络协议, 应用程序开发, 现场直播, 网络基础设施, 用户界面(UI), 增强现实与虚拟现实(AR/VR), 多媒体, 新兴技术, 市场分析, 市场机遇, 视频制作, 内容管理, 云服务
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
中级 · 课程 · 1-4 周