
Alex Genadinik
您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Data Analysis, Artificial Intelligence
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 案例研究, 改善客户体验, 客户体验战略(CX), 消费者行为, 商业研究, 设计思维, 客户洞察, 创新, 新产品开发, 需求评估, 产品管理, 产品开发, 市场研究, 角色开发, 流程制图, 用户研究, 产品战略
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 身份和访问管理, Google Cloud 平台, 云服务, 技术支持, 服务水平, 最终用户培训和支持, 事件管理, 技术交流, 数据清理, 问题跟踪, 产品支持
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 交流, 冲突管理, 客户服务, 解决客户投诉, 专业精神, LinkedIn, 关键词研究, 解决问题, 语言交流技能, 呼叫中心经验, 降级技巧, 面试技巧, 建立客户关系
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 沟通策略, 调解, 交流, 积极倾听, 冲突管理, 员工参与, 人际沟通, 领导能力, 团队合作, 解决问题, 决策, 自信
混合 · 课程 · 1-3 个月

您将获得的技能: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
中级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 生成式人工智能, 及时工程, 改善客户体验, ChatGPT, 客户支持, 客户参与, Prompt Engineering, 自助服务技术, 性能分析, 提高绩效, 客户服务, 个性化服务, 人工智能个性化
初级 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals, E-Commerce
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 销售流程, 客户服务, 客户支持, 仪表板, 数据可视化, Salesforce, 销售团队, 数据驱动决策, 销售业务, 销售策略, 客户关系管理 (CRM) 软件, 业务报告, 客户成功管理, 销售管理
初级 · 课程 · 1-4 周