University of Illinois Urbana-Champaign
您将获得的技能: 客户分析, 商业策略, 客户体验战略(CX), 消费者行为, 市场调查, 服务设计, 案例研究, 设计思维, 用户反馈, 用户关系管理, 客户洞察, 新产品开发, 创新, 产品开发
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: 应用数学, 系统设计与实施, 工程计算, 模拟和模拟软件, 系统要求, 物理学, 电气工程, 工程设计流程, 图像分析
攻读学位
高级设置 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 目标市场, 技术解决方案, 需求评估, 消费者行为, 市场调查, 产品开发, 客户洞察, 数据收集, 设计思维, 新产品开发, 创新, 市场分析, 预测, 分析, 产品管理, 定量研究
混合 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Product Knowledge, Active Listening, Communication
初级 · 课程 · 1-4 周

Emory University
您将获得的技能: 自我意识, 沟通策略, 积极倾听, 冲突管理, 适应, 同理心, 调解, 沟通, 协作
初级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: 客户服务, 改善客户体验, 客户支持, 角色开发, AI 个性化服务, 客户参与, 生成式人工智能, 提高绩效, 目标受众, 性能分析, 客户沟通管理, ChatGPT
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

Board Infinity
您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周