客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

您将获得的技能: Prompt Engineering, Prompt Patterns, AI Orchestration, Salesforce Development, Salesforce, Agentic Workflows, Generative AI Agents, Workflow Management, Agentic systems, Application Lifecycle Management, Generative AI, Performance Testing, Enterprise Architecture, Business Logic, Data Integration, Data Architecture, Model Evaluation, Automation, Data Security
中级 · 专项课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Management, Big Data, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
初级 · 课程 · 1-4 周

中级 · 专项课程 · 3-6 个月

您将获得的技能: Microsoft Outlook, Email Marketing, Campaign Management, Compliance Auditing, Customer Relationship Management (CRM) Software, Brand Marketing, Process Improvement, Marketing Planning, Strategic Marketing, Data Mapping, Marketing Effectiveness, Brand Strategy, Marketing Automation, Compliance Management, Regulatory Compliance, Gmail, Project Planning, Copywriting, Brand Management, Drive Engagement
初级 · 专项课程 · 3-6 个月

Salesforce
您将获得的技能: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Order Management, Product Knowledge, B2B Sales, Customer Support, Sales, Dashboard
初级 · 专业证书 · 3-6 个月

Fundação Instituto de Administração
您将获得的技能: Predictive Analytics, Customer Relationship Management, Data-Driven Decision-Making, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Machine Learning, Deep Learning, Artificial Neural Networks, Supervised Learning, Unsupervised Learning, Model Evaluation
初级 · 课程 · 1-4 周

您将获得的技能: Dashboard, Data Synthesis, Usability Testing, Data Integration, Usability, Data Presentation, Market Research, Data Literacy, Interactive Data Visualization, Looker (Software), User Experience Design, Data Visualization, Product Improvement, Tableau Software, Peer Review, User Centered Design, Data Storytelling, Grafana, Driving engagement, Graphic and Visual Design
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Patterns, Salesforce, Artificial Intelligence, Generative AI Agents, Agentic systems, Customer Relationship Management (CRM) Software
初级 · 课程 · 1-4 周

您将获得的技能: Sales Presentations, Dashboard, B2B Sales, Root Cause Analysis, Rapport Building, Product Demonstration, Empathy & Emotional Intelligence, Solution Selling, User Feedback, Strategic Partnership, Sales Strategy, Sales Process, Customer Relationship Management (CRM) Software, Emotional Intelligence, Composure, Problem Solving, Selling Techniques, Sales, Responsible AI, Negotiation
中级 · 专项课程 · 3-6 个月

您将获得的技能: Email Automation, Marketing Automation, Email Marketing, Regulatory Compliance, Customer Relationship Management (CRM) Software, Marketing Analytics, Customer Engagement, Target Audience, Customer Data Management, Compliance Management, Compliance Auditing, Copywriting, Performance Analysis, Return On Investment, General Data Protection Regulation (GDPR), Brand Management, Campaign Management, Direct Marketing, Customer Analysis, Data Cleansing
中级 · 专项课程 · 3-6 个月

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Lead Generation, Customer Relationship Management, Sales Management, Sales Pipelines, Sales Development, Customer Data Management, Marketing Automation, Return On Investment, Salesforce, Data Management, Data Entry, Data Strategy, Data Import/Export
中级 · 课程 · 1-4 周

您将获得的技能: Marketing Analytics, Dashboard, Marketing Effectiveness, Google Analytics, Pivot Tables And Charts, Spreadsheet Software, Content Performance Analysis, Web Analytics, Performance Analysis, Trend Analysis, Interactive Data Visualization, Marketing Planning, Marketing Channel, Campaign Management, Business Marketing, Analysis, Analytical Skills, Data Modeling, Data Science, Data Management
初级 · 课程 · 1-3 个月