客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

CertNexus
您将获得的技能: Artificial Intelligence, AI Enablement, AI Product Strategy, Artificial Intelligence and Machine Learning (AI/ML), Business Requirements, Responsible AI, AI Security, Data Ethics, Process Improvement, Process Improvement and Optimization, Environmental Social And Corporate Governance (ESG), Cloud Computing, Process Optimization, User Experience, Customer Service, Big Data, Data Security, Operational Efficiency, Marketing, Data Quality
混合 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Customer experience improvement, Salesforce, Cloud-Based Integration, Operational Excellence, Data Integration, Amazon Web Services, Systems Integration, Strategic Partnership, Customer Service, Business Solutions, Business Transformation
初级 · 课程 · 1-4 周
University at Buffalo
您将获得的技能: 管理, 组织效能, 领导力培养, 同行评审, 促进讨论, 案例研究, 组织变革, 组织战略, 性能分析, 管理团队, 绩效管理, 撰写报告, 绩效衡量, 慈善事业, 领导与管理, 战略领导力, 变革管理, 咨询, 会议促进, 管理咨询
初级 · 专项课程 · 3-6 个月

您将获得的技能: Data Governance, Data-Driven Decision-Making, AI Product Strategy, Legal Technology, Data Management, Business Process Automation, Technology Strategies, Business Leadership, Business Transformation, Generative AI, Artificial Intelligence, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Customer Service, Machine Learning
初级 · 课程 · 3-6 个月

University of Maryland, College Park
您将获得的技能: 原型设计, 新产品开发, 用户体验设计, 线框设计, 产品测试, 项目管理, Agile 方法论, 产品开发, 设计思维, 概念设计, 产品设计, 产品管理
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 用户体验, 客户体验战略(CX), 社交媒体战略, 跨渠道营销, 营销策略与技巧, 搜索引擎优化, 社交媒体, 数字化营销, 营销活动经理, 网络分析和 SEO, 客户关系管理 (CRM) 软件, 营销策划, 内容营销, 推动参与, 内容战略, 社交媒体营销, 品牌管理, 搜索引擎营销, 营销自动化, AI 个性化服务
攻读学位
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Salesforce, Salesforce Development, Systems Integration, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Integration, Contract Management, AI Enablement, Responsible AI, Web Services, Business Reporting, Data Ethics, Integration Testing, Artificial Intelligence, Application Programming Interface (API), Software Design Patterns, Security Controls, Customer Data Management, Analytics, Data Security
高级设置 · 专项课程 · 1-4 周

HubSpot Academy
您将获得的技能: 销售支持, 潜在客户开发, 客户体验战略(CX), 客户获取管理, 销售流程, Service Level Agreement, 企业战略, 消费者行为, 销售策略, 留住客户, 探矿和鉴定, 内容营销, 销售管理, 销售
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Hospitality Services, Social Media, Design Thinking, Brand Marketing, Service Management, Customer experience improvement, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization
中级 · 专项课程 · 1-3 个月

Universidad Austral
您将获得的技能: Social Media, Social Media Strategy, Social Media Marketing, Google Ads, Digital Marketing, Customer Relationship Management, Content Performance Analysis, Media Buying, Social Media Campaigns, Marketing Analytics, Campaign Management, LinkedIn, Facebook, Web Analytics, Digital Media Strategy, Pay Per Click Advertising, Marketing Strategies, Marketing, Paid media, Analytics
初级 · 专项课程 · 3-6 个月

LearnKartS
您将获得的技能: Business Communication, Communication, Global Marketing, Intercultural Competence
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Paid media, Target Audience, Data Storytelling, Social Media Marketing, Social Media Strategy, Content Creation, Search Engine Optimization, Marketing Budgets, Order Fulfillment, Media Planning, Search Engine Marketing, Google Ads, Social Media Management, Customer Retention, Customer Relationship Management, E-Commerce, Performance marketing, Marketing, Campaign Management
初级 · 专业证书 · 3-6 个月