
Johns Hopkins University
您将获得的技能: 质量改进, 医疗保健管理, 卫生系统, 系统思考, 医疗保健行业知识, 问题管理, 安全培训, 持续质量改进 (CQI), 风险分析, 患者安全, 安全标准, 医疗保健
中级 · 课程 · 1-4 周

Harvard Business Review
您将获得的技能: Process Analysis, Project Management, Project Risk Management, Project Schedules, Process Improvement, Business Process, Continuous Improvement Process, Business Process Improvement, Team Performance Management, Scope Management, Cost Management, Performance Metric, Stakeholder Communications, Business Priorities
中级 · 课程 · 1-4 周

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Customer Analysis, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Collaboration, Empathy
初级 · 课程 · 1-4 周

您将获得的技能: Vendor Management, Hospitality, Hospitality Management, Performance Measurement, Business Relationship Management, Business Process, Business Process Management, Global Marketing, Process Optimization, Creative Problem-Solving, Key Performance Indicators (KPIs), Law, Regulation, and Compliance, Communication, Strategic Thinking, Risk Mitigation, Contract Negotiation
初级 · 课程 · 1-4 周
University of Pennsylvania
您将获得的技能: 根源分析, 容量规划, 库存管理系统, 质量管理, 流程管理, 运营管理, 持续改进流程, 流程图, 统计过程控制, 流程改进, 过程分析, 工作流程管理, 供应链管理, 精益方法, 运行效率
初级 · 课程 · 1-4 周

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Social Media Campaigns, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Performance Measurement, Digital Media Strategy, Business Relationship Management, Operational Efficiency, Digital Marketing, Leadership, Customer Engagement, Search Engine Optimization, Content Management
中级 · 专项课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
初级 · 专项课程 · 1-3 个月

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 统计分析, 企业可持续发展, 运营管理, 网络规划与设计, 加工能力, 质量管理, 精益生产, 可持续商业, 流程改进, 统计方法, 过程控制, 客户需求规划, 供应链, 商业技术, 库存控制, 供应链管理, 业务, 计划管理, 供应商合同, 持续改进流程
攻读学位
中级 · 课程 · 1-4 周

École Nationale des Ponts et Chaussées
您将获得的技能: 价值评估工程, 业务转型, 精益生产, 质量控制, 竞争情报, 流程改进, 精益方法, 商业技术, 过程分析, 制造 Operator, 尽量减少废物, 改善服务, 运行效率, 持续改进流程
初级 · 课程 · 1-4 周

Imperial College London
您将获得的技能: 卫生系统, 社区卫生, 医疗保健项目管理, 持续质量改进 (CQI), 风险分析, 临床领导, 以患者为中心的护理, 患者安全, 数据质量
混合 · 课程 · 1-4 周