
您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
初级 · 课程 · 1-4 周

您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process
中级 · 课程 · 1-4 周

您将获得的技能: Quality Management, Culture Transformation, Quality Improvement, Continuous Improvement Process, Operational Excellence, Quality Assurance, Process Improvement, Cost Management, Customer experience strategy (CX), Benchmarking, Team Oriented, Employee Engagement
混合 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Hospitality Management, Vendor Relationship Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Performance Measurement, Digital Media Strategy, Content Creation, Operational Efficiency, Digital Marketing, Leadership, Customer Engagement, Search Engine Optimization, Content Management
中级 · 专项课程 · 1-3 个月

Kennesaw State University
您将获得的技能: 根源分析, 精益方法, 精益六西格玛, 加工能力, 运行效率, 质量控制, 六西格玛方法, 统计过程控制, 过程分析, 尽量减少废物, 流程改进, 持续改进流程
中级 · 课程 · 1-3 个月

您将获得的技能: Vendor Management, Hospitality, Hospitality Management, Vendor Relationship Management, Performance Measurement, Business Process, Business Process Management, Global Marketing, Business Communication, Process Optimization, Creative Problem-Solving, Key Performance Indicators (KPIs), Law, Regulation, and Compliance, Strategic Thinking
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Six Sigma Methodology, Lean Six Sigma, Continuous Improvement Process, Operational Excellence, Quality Management, Process Improvement, Quality Assurance and Control, Customer experience improvement, Risk Analysis, Production Planning, Culture Transformation, Employee Engagement
混合 · 课程 · 1-3 个月

您将获得的技能: Kaizen Methodology, Process Improvement, Software Quality Assurance, Quality Improvement, Change Management, Organizational Change, Continuous Improvement Process, Lean Methodologies, Quality Assurance, Waste Minimization, Test Tools, Issue Tracking, Application Lifecycle Management, Process Mapping
混合 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: 项目管理, 工艺优化, 质量改进, 相关性分析, 精益六西格玛, 回归分析, 加工能力, 成本效益分析, 改善方法, 六西格玛方法, 统计假设检验, 统计推理, 持续改进流程, 文件控制, 统计过程控制, 质量管理, 流程改进
初级 · 课程 · 1-3 个月

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

您将获得的技能: Continuous Improvement Process, Process Improvement, Risk Management, Performance Measurement, Quality Management, Process Analysis, Performance Management, Project Management, Process Optimization, Verification And Validation, Requirements Analysis, Project Planning, Root Cause Analysis
混合 · 课程 · 1-4 周