客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

您将获得的技能: User Feedback, Employee Surveys, Customer Insights, Customer experience improvement, Microsoft 365, Market Research, User Research, Target Audience, Key Performance Indicators (KPIs), Data Analysis Software, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
中级 · 指导项目 · 不超过 2 小时

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Relationship Building, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Engagement, Customer Data Management, Sales Process, Business Metrics, Performance Measurement, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy
初级 · 课程 · 1-4 周
IE Business School
您将获得的技能: 管理团队, 改善客户体验, 打造品牌, 客户体验战略(CX), 品牌战略, 整合营销传播, 员工参与, 消费者行为, 客户洞察, 用户体验, 行为经济学, 品牌管理, 商业道德, 跨职能合作
中级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周

Voxy
您将获得的技能: 写作, 客户服务, 口头表达, 商务写作, 语言交流技能, 客户咨询, 产品知识, 沟通, 口语理解, 语言学习, 英语, 电话技能, 语法, 解决客户投诉, 零售销售, 词汇
混合 · 课程 · 1-3 个月

IESE Business School
您将获得的技能: 营销策略, 产品战略, 打造品牌, 品牌战略, 营销分析, 战略营销, 需求规划, 目标受众, 消费者行为, 市场分析, 营销渠道, 营销, 营销传播, 数字化营销, 价值主张, 客户洞察
混合 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Python 程序设计, User Flow, LLM 申请, 客户服务, 测试案例, 调试, 客户咨询, 开发环境, 应用编程接口 (API), Prompt Engineering, OpenAI, ChatGPT
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce
初级 · 专项课程 · 1-3 个月