客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Salesforce
您将获得的技能: 客户数据管理, 销售流程, 数据库, Salesforce, 用户关系管理, 数据管理, Data Management, B2B 销售, 销售业务, 销售, 企业对消费者
初级 · 课程 · 1-4 周

Voxy
您将获得的技能: 客户咨询, 客户服务, 电话技能, 语言交流技能, 产品知识, 商务写作, 零售销售, 口语理解, 写作, 语法, 沟通, 语言学习, 英语, 口头表达, 解决客户投诉, 词汇
混合 · 课程 · 1-3 个月

您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Marketing, Web Analytics and SEO, Marketing Strategies, Advertising, Customer Engagement
初级 · 课程 · 1-4 周

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Relationship Building, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Engagement, Customer Data Management, Sales Process, Business Metrics, Performance Measurement, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
初级 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 销售流程, Salesforce, 客户服务, 客户支持, 数据驱动的决策制定, 销售策略, 客户关系管理 (CRM) 软件, 业务报告, 销售业务, 数据可视化, 销售管理, 客户成功管理, 仪表板
初级 · 课程 · 1-4 周

您将获得的技能: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
中级 · 指导项目 · 不超过 2 小时
IE Business School
您将获得的技能: 整合营销传播, 管理团队, 改善客户体验, 客户体验战略(CX), 打造品牌, 消费者行为, 用户体验, 客户洞察, 商业道德, 品牌管理, 品牌战略, 员工参与, 行为经济学, 跨职能合作
中级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

IESE Business School
您将获得的技能: 战略营销, 打造品牌, 产品战略, 数字化营销, 价值主张, 消费者行为, 营销, 需求规划, 营销渠道, 客户洞察, 营销策略, 品牌战略, 市场分析, 目标受众, 营销传播, 营销分析
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: 客户咨询, LLM 申请, 客户服务, Prompt Engineering, 测试案例, Python 程序设计, 应用编程接口 (API), 开发环境, ChatGPT, 调试, User Flow, OpenAI
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce
初级 · 专项课程 · 1-3 个月