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  • Customer Journey

客户旅程课程

客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。


热门客户旅程课程与认证


  • M

    Microsoft

    AI-powered Customer Intelligence with Microsoft Copilot

    您将获得的技能: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Data Ethics, Generative AI, Marketing Analytics, Marketing Design, Marketing Automation

    4.5
    评分, 4.5 星,最高 5 星
    ·
    76 条评论

    初级 · 专项课程 · 3-6 个月

  • G

    Google

    Satisfaction Guaranteed: Develop Customer Loyalty Online

    您将获得的技能: Client Services, Loyalty Programs, Customer Retention, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Engagement, Digital Marketing, Product Improvement, Web Analytics and SEO, Marketing Analytics, Performance Analysis, Customer Insights, Portfolio Management, Presentations, Generative AI Agents, Key Performance Indicators (KPIs), Business Metrics

    4.8
    评分, 4.8 星,最高 5 星
    ·
    5984 条评论

    初级 · 课程 · 1-4 周

  • K

    Kennesaw State University

    How to Achieve Service Excellence - Jagdish Sheth

    您将获得的技能: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Customer Relationship Building, Customer experience strategy (CX), Service Management, Operations Management, Operational Excellence, Customer Insights

    混合 · 课程 · 1-4 周

  • U

    University of Pennsylvania

    市场营销入门

    您将获得的技能: 客户洞察, 客户体验战略(CX), 营销策略与技巧, 消费者行为, 打造品牌, 目标市场, 战略营销, 进入市场战略, 营销分析, 品牌战略, 市场营销, 营销传播

    4.8
    评分, 4.8 星,最高 5 星
    ·
    1.3万 条评论

    混合 · 课程 · 1-3 个月

  • A

    Alex Genadinik

    Introduction To Customer Service And Customer Support

    您将获得的技能: Customer experience improvement, Customer and Client Support, Customer Service, Customer Support, Communication Strategies, Communication, Customer Complaint Resolution, Customer Engagement, Personalized Service, Active Listening, Customer Insights, Conflict Management, Social Media Management

    混合 · 课程 · 1-4 周

  • S

    Starweaver

    Customer Service Essentials: 20 Skills for Happy Clients

    您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening

    混合 · 课程 · 1-4 周

  • E

    Edureka

    Mastering Generative AI for Customer Service Excellence

    您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management

    初级 · 专项课程 · 1-3 个月

  • C

    CVS Health

    与客户互动

    您将获得的技能: 积极倾听, 交流, 向上销售, 冲突管理, 专业精神, 社交媒体, 客户服务, 客户参与, 时间管理, 问候客户, 事务处理, 产品演示, 语言交流技能, 交叉销售, 非语言交流, 零售店运营, 公司名称, 同理心

    4.7
    评分, 4.7 星,最高 5 星
    ·
    83 条评论

    初级 · 课程 · 1-4 周

  • A

    Alex Genadinik

    Customer Service With ChatGPT And By Creating A Custom GPT

    您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure

    混合 · 课程 · 1-4 周

  • G

    Google

    Attract and Engage Customers with Digital Marketing

    您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Persona Development, Marketing, Marketing Strategies, Advertising, Customer Engagement, Web Analytics

    4.8
    评分, 4.8 星,最高 5 星
    ·
    7719 条评论

    初级 · 课程 · 1-4 周

  • P

    Packt

    Mastering Customer Success

    您将获得的技能: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals

    初级 · 课程 · 1-3 个月

  • C

    Coursera

    Analyze and Respond to Customer Sentiment

    您将获得的技能: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Data Management, Customer Insights, Digital Marketing, Trend Analysis, Data Analysis, Business Reporting

    初级 · 课程 · 1-4 周

1…456…329

总之,以下是 10 最受欢迎的 customer journey 课程

  • AI-powered Customer Intelligence with Microsoft Copilot: Microsoft
  • Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
  • How to Achieve Service Excellence - Jagdish Sheth: Kennesaw State University
  • 市场营销入门: University of Pennsylvania
  • Introduction To Customer Service And Customer Support: Alex Genadinik
  • Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
  • Mastering Generative AI for Customer Service Excellence: Edureka
  • 与客户互动: CVS Health
  • Customer Service With ChatGPT And By Creating A Custom GPT: Alex Genadinik
  • Attract and Engage Customers with Digital Marketing: Google

您可以在 Marketing 中学到的技能

市场(经济学) (28)
社交媒体 (15)
营销战略 (14)
分析 (13)
品牌 (13)
数字营销 (13)
营销分析 (11)
计划 (11)
广告 (9)
建模 (9)
社交媒体营销 (9)
品牌管理 (7)

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