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语言必需的
在整个课程(说明和评估)中使用的语言。
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课程长度必需的
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教师必需的
探索客户旅程课程目录
- 状态:免费试用
您将获得的技能: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Marketing Analytics, Marketing, Marketing Strategies, Report Writing, Search Engine Marketing, Generative AI Agents, Target Audience, Prompt Engineering, Search Engine Optimization, Social Media Marketing, Data Import/Export
- 状态:新状态:免费试用
您将获得的技能: Data Storytelling, Sales Presentation, Sales Strategy, Customer Relationship Management (CRM) Software, Storytelling, Sales, Data Literacy, B2B Sales, Data Visualization Software, Customer Analysis, Customer Insights, Target Audience, Presentations, Exploratory Data Analysis, Stakeholder Communications
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, Client Support, Personalized Service, LLM Application, Business Process Automation, Business Ethics, Information Privacy, Systems Integration
- 状态:免费试用
CVS Health
您将获得的技能: 冲突管理, 追加销售, 积极倾听, 专业精神, 客户服务, 时间管理, 客户参与, 问候客户, 沟通, 语言交流技能, 事务处理, 同理心, 零售店运营, 非语言交流, 社交媒体, 产品演示, 交叉销售, 公司名称
- 状态:预览
Knowledge Accelerators
您将获得的技能: 客户支持, 改善客户体验, 流程管理, 客户服务, 组织技能, 积极性, 问候客户, 解决客户投诉, 客户参与, 解决问题, 同理心, 服务台支持, 沟通, 协作
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
- 状态:免费试用
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
- 状态:免费试用
CVS Health
您将获得的技能: 呼叫中心经验, 时间管理, 客户服务, 降级技巧, 客户数据管理, 问候客户, 解决问题, 团队合作, 数据输入, 性能指标, 语言交流技能, 个人发展, 情绪商数, 呼入电话, 沟通, 解决客户投诉, 成长意识, 客户咨询
- 状态:免费试用
IE Business School
您将获得的技能: 市场调查, 数据分析, 营销策略, 创建调查, 调查, 焦点小组, 研究设计, 研究方法, 消费者行为, 客户分析, 商业营销, 商业研究, 市场分析, 研究报告, 实验, 决策
- 状态:免费试用
CVS Health
您将获得的技能: 专业精神, 客户服务, 时间管理, 收银机操作, 建立客户关系, 客户咨询, 零售销售, 数据输入, 团队合作, 电子商务, 事务处理, 订单管理系统, 问候客户, 销售点, 付款处理和收款, 零售店运营, 沟通, 社交媒体
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
- 状态:免费试用
Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics
总之,以下是 10 最受欢迎的 customer journey 课程
- Using Microsoft Copilot to Understand Your Customer: Microsoft
- Master Data Storytelling for B2B & B2C Sales : Starweaver
- GenerativeAI for Customer Success: Coursera Instructor Network
- 与客户互动: CVS Health
- 客户服务基础: Knowledge Accelerators
- Improving Customer Retention: Coursera Instructor Network
- Customer Centricity as Competitive Advantage - Jagdish Sheth: Kennesaw State University
- 呼叫中心客户服务: CVS Health
- 市场研究与消费者行为: IE Business School
- 零售客户服务: CVS Health