客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Data Ethics, Generative AI, Marketing Analytics, Marketing Design, Marketing Automation
初级 · 专项课程 · 3-6 个月

您将获得的技能: Client Services, Loyalty Programs, Customer Retention, E-Commerce, Brand Loyalty, Customer Relationship Management, Customer Engagement, Digital Marketing, Product Improvement, Web Analytics and SEO, Marketing Analytics, Performance Analysis, Customer Insights, Portfolio Management, Presentations, Generative AI Agents, Key Performance Indicators (KPIs), Business Metrics
初级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Customer Relationship Building, Customer experience strategy (CX), Service Management, Operations Management, Operational Excellence, Customer Insights
混合 · 课程 · 1-4 周
University of Pennsylvania
您将获得的技能: 客户洞察, 客户体验战略(CX), 营销策略与技巧, 消费者行为, 打造品牌, 目标市场, 战略营销, 进入市场战略, 营销分析, 品牌战略, 市场营销, 营销传播
混合 · 课程 · 1-3 个月

Alex Genadinik
您将获得的技能: Customer experience improvement, Customer and Client Support, Customer Service, Customer Support, Communication Strategies, Communication, Customer Complaint Resolution, Customer Engagement, Personalized Service, Active Listening, Customer Insights, Conflict Management, Social Media Management
混合 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
初级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 积极倾听, 交流, 向上销售, 冲突管理, 专业精神, 社交媒体, 客户服务, 客户参与, 时间管理, 问候客户, 事务处理, 产品演示, 语言交流技能, 交叉销售, 非语言交流, 零售店运营, 公司名称, 同理心
初级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure
混合 · 课程 · 1-4 周

您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Persona Development, Marketing, Marketing Strategies, Advertising, Customer Engagement, Web Analytics
初级 · 课程 · 1-4 周

您将获得的技能: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Employee Onboarding, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights, Smart Goals
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Data Management, Customer Insights, Digital Marketing, Trend Analysis, Data Analysis, Business Reporting
初级 · 课程 · 1-4 周