
Macquarie University
您将获得的技能: 情商, 自我意识, 冲突管理, 组织领导力, 领导能力, 跨文化能力, 文化多样性, 利益相关者管理, 谈判, 交流, 领导与管理
初级 · 课程 · 1-3 个月

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Relationship Building, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Engagement, Customer Data Management, Sales Process, Business Metrics, Performance Measurement, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Consumer Behaviour, Automation
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 建立客户关系, 专业精神, 社交媒体, 事务处理, 收银机操作, 电子商务, 数据录入, 团队合作, 时间管理, 销售点, 客户服务, 付款处理和收款, 订单管理系统, 客户咨询, 零售店运营, 问候客户, 交流, 零售销售
初级 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 人际沟通, 冲突管理, 沟通策略, 跨文化能力, 文化多样性, 交流, 文化敏感性
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 冲突管理, 积极倾听, 社交媒体, 事务处理, 客户参与, 向上销售, 语言交流技能, 专业精神, 交流, 时间管理, 零售店运营, 同理心, 交叉销售, 非语言交流, 公司名称, 客户服务, 问候客户, 产品演示
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 商业策略, 用户反馈, 产品开发, 客户洞察, 新产品开发, 客户体验战略(CX), 设计思维, 创新, 消费者行为, 营销心理学, 市场研究, 案例研究, 构思, 需求评估, 客户关系管理, 客户分析
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 流程管理, 人际沟通, 客户参与, 批判性思维和解决问题, 改善客户体验, 交流, 技术支持与服务, 同理心, 客户服务, 解决客户投诉, 服务台支持, 客户支持, 客户关系管理, 解决问题, 问候客户
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals, E-Commerce
初级 · 课程 · 1-4 周