
Google Cloud
您将获得的技能: 技术支持, 问题跟踪, 身份和访问管理, 最终用户培训和支持, 数据清理, 事件管理, 云服务, Google 云端平台, 服务水平, 技术交流, 产品支持
初级 · 课程 · 1-4 周

您将获得的技能: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
中级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 商业策略, 产品开发, 客户体验战略(CX), 市场调查, 设计思维, 用户关系管理, 用户反馈, 客户洞察, 客户分析, 新产品开发, 消费者行为, 创新, 服务设计, 案例研究
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼叫中心经验, LinkedIn, 降级技巧, 呼出电话, 客户服务, 专业精神, 沟通, 面试技巧, 解决问题, 建立客户关系, 客户支持, 冲突管理, 解决客户投诉, 呼入电话
初级 · 课程 · 1-4 周

Emory University
您将获得的技能: 自我意识, 积极倾听, 沟通, 沟通策略, 适应, 调解, 冲突管理, 同理心, 协作
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: 客户服务, 改善客户体验, 角色开发, 客户参与, 客户支持, 目标受众, 提高绩效, 生成式人工智能, 客户沟通管理, 性能分析, AI 个性化服务, ChatGPT
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Conflict Management, Mediation, Problem Solving, Emotional Intelligence, Collaboration, Empathy, Active Listening, Communication
初级 · 课程 · 1-4 周

PwC India
您将获得的技能: 旁听, 风险缓解, 法律, 税收, 金融监管, 合规审计, 商业风险管理, 标准操作程序, 税法, 法律风险, 诉讼支持, 税务合规, 监管合规
初级 · 课程 · 1-4 周

您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周