客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Pontificia Universidad Católica de Chile
您将获得的技能: Entrepreneurship, People Management, Business Management, Human Resources Management and Planning, Marketing, Accounting, Customer experience strategy (CX), Financial Management, Business Marketing, Financial Analysis, Innovation, Finance, Recruitment, Persona (User Experience)
混合 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: Sales Management, Team Leadership, Sales Training, Virtual Teams, Team Management, Sales Enablement, Team Motivation, Sales, Team Performance Management, Sales Pipelines, Sales Process, Innovation, Overcoming Objections, Conflict Management, Performance Analysis, Employee Onboarding, Drive Engagement, Employee Retention, Customer Engagement, Recognizing Others
初级 · 专项课程 · 1-3 个月

您将获得的技能: Customer Service, Advertising, Market Research, Value Propositions, Brand Management, Customer Relationship Management, Target Market, Marketing Communications, Logistics, Customer Insights, Supply Chain Management, Sales Management, B2B Sales, Marketing Strategies, Selling Techniques, Competitive Analysis, Communication
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Product Management, Team Leadership, Customer Analysis
初级 · 专项课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 在线广告, 用户关系管理, 搜索引擎营销, 营销策略, 网络分析和 SEO, 搜索引擎优化, 叙事, 消费者行为, 社交媒体战略, 品牌管理, 关键词研究, 社交媒体, 点击付费广告, 营销传播, 数字化营销, 内容营销
初级 · 课程 · 1-4 周

HRCI
您将获得的技能: 薪酬管理, 工作评估, 绩效考核, 商业风险管理, 员工关系, 风险管理, 薪酬战略, 职业安全与健康, 编写培训材料, 工作分析, 员工培训, 培训计划, 人才招聘, 员工绩效管理, 人力资源政策, 全周期招聘, 薪酬与福利, 培训与发展, 绩效管理, 招聘
攻读学位
初级 · 专业证书 · 3-6 个月

Rutgers the State University of New Jersey
您将获得的技能: 区块链, 物联网, 人工智能, 留住客户, 增强现实与虚拟现实(AR/VR), 金融科技, 客户参与, 跨职能合作, 商业技术, 客户体验战略(CX), 商业营销, 创新, 新兴技术, 业务关系管理, 商业道德, 数字化转型
中级 · 课程 · 1-3 个月

您将获得的技能: Virtual Teams, Sales Presentation, Sales, Rapport Building, Relationship Building, Non-Verbal Communication, Virtual Environment, Customer Engagement, Drive Engagement, Microsoft Teams, Global Marketing, Brand Management, Overcoming Objections, Executive Presence, Communication Strategies, Trustworthiness
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, AI Personalization, Sales Enablement, Sales, Non-Verbal Communication, Interpersonal Communications, Microsoft Copilot, Generative AI Agents, Personalized Service, Customer Relationship Management (CRM) Software, AI Enablement, Responsible AI
高级设置 · 课程 · 1-4 周

您将获得的技能: Content Creation, Content Marketing, Persona Development, Content Strategy, Ideation, Needs Assessment, Research
初级 · 课程 · 1-4 周

您将获得的技能: OpenAI API, LLM Application, Vector Databases, Generative AI Agents, Tool Calling, Embeddings, Retrieval-Augmented Generation, Prompt Patterns, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Prompt Engineering, Agentic systems, Large Language Modeling, TypeScript, Responsible AI, Software Development, Real Time Data, Web Scraping, Software Design Patterns
中级 · 课程 · 1-4 周

您将获得的技能: Facebook, Target Audience, Online Advertising, Digital Advertising, Advertising, Advertising Campaigns, Social Media Campaigns, Paid media, Campaign Management, Social Media, Performance marketing, Social Media Management, Bidding, A/B Testing, Lead Generation, Customer Engagement, Brand Awareness
混合 · 课程 · 1-3 个月