客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。
University of Pennsylvania
您将获得的技能: 推动参与, 心理学, 客户参与, 营销, 员工参与, 激励技能, 行为经济学, 游戏设计, 行为管理, 设计思维, 社会影响, 项目设计, 培训与发展
混合 · 课程 · 1-3 个月

Illinois Tech
您将获得的技能: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation
攻读学位
初级 · 课程 · 1-3 个月

您将获得的技能: User Research, UI/UX Research, Prototyping, Design Research, User Experience, User Experience Design, User Interface and User Experience (UI/UX) Design, Persona (User Experience), Artificial Intelligence, Experience Design, User Centered Design, Prompt Patterns, User Interface (UI), Design, Design Thinking, User Interface (UI) Design, Wireframing, Presentations, Responsible AI, Professional Development
中级 · 课程 · 1-3 个月

IBM
您将获得的技能: 冲刺回顾, 工作流程管理, 精益方法, 团队导向, Agile 方法论, 冲刺计划, 敏捷项目管理, 积压工作, 绩效衡量, 敏捷软件开发, 持续改进流程, Kanban 原则, 用户故事, 优先次序, 估算, 性能指标
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Sales Management, Team Leadership, Sales Training, Virtual Teams, Team Management, Sales Enablement, Team Motivation, Sales, Team Performance Management, Sales Pipelines, Sales Process, Innovation, Overcoming Objections, Conflict Management, Performance Analysis, Employee Onboarding, Drive Engagement, Employee Retention, Customer Engagement, Recognizing Others
初级 · 专项课程 · 1-3 个月

Google Cloud
您将获得的技能: Network Security, Cloud Security, Network Planning And Design, Identity and Access Management, DevSecOps, Continuous Monitoring, Computer Networking, Payment Card Industry (PCI) Data Security Standards, Firewall, Security Controls, Data Loss Prevention, Application Security, Role-Based Access Control (RBAC), Data Security, Virtual Private Networks (VPN), Virtual Networking, Cloud Computing Architecture, CI/CD, Key Management, Encryption
初级 · 课程 · 1-3 个月

Johns Hopkins University
您将获得的技能: 客户支持, 桌面支持, Encryption, 远程保健, 患者安全, 服务台支持, 病人沟通, 最终用户培训和支持, 系统支持, 医疗隐私, 个人身份信息, 临床信息学, 遵守《健康保险便携性和责任法案》(HIPAA), 健康技术, 电子病历, 技术支持, 医疗保健, 安全意识, 健康信息管理, 医疗设备
初级 · 专项课程 · 3-6 个月
IE Business School
您将获得的技能: 营销策略, 产品战略, 品牌营销, 品牌战略, 商品销售, 战略决策, 营销渠道, 整合营销传播, 产品生命周期管理, 产品管理, 营销, 战略营销, 沟通, 营销预算, 客户体验战略(CX), 广告, 品牌管理, 价格谈判, 营销传播, 零售管理
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: Operational Excellence, Customer experience improvement, Operational Efficiency, Salesforce, Cloud-Based Integration, Systems Integration, Amazon Web Services, Data Integration, Business Solutions, Business Analysis
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Value Propositions, Price Negotiation, Consumer Behaviour, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Data Analysis Expressions (DAX), Customer Insights, Power BI, Dashboard, Data Modeling, Data Transformation, Data Import/Export, Interactive Data Visualization, Business Intelligence, Time Series Analysis and Forecasting, Data Visualization Software, Data Cleansing, Trend Analysis
中级 · 课程 · 1-4 周

您将获得的技能: Media Planning, Spreadsheet Software, A/B Testing, Return On Investment, Marketing Analytics, Key Performance Indicators (KPIs), Google Analytics, Pivot Tables And Charts, Performance Measurement, Performance marketing, Digital Marketing, Data Presentation, Google Ads, Marketing Budgets, Marketing, Web Analytics and SEO, Data Analysis, Stakeholder Communications
初级 · 课程 · 1-4 周