客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Board Infinity
您将获得的技能: Quality Management, Quality Management Systems, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, Continuous Improvement Process, Process Improvement, Customer Insights
初级 · 课程 · 1-4 周

University of Alberta
您将获得的技能: 人工智能, Algorithm, 模拟, 马尔可夫模型, 线性代数, 人工神经网络, 深度学习, 抽样(统计), 机器学习, 机器学习算法, 模型评估, 功能工程, 伪代码, 性能调整, 强化学习, 人工智能和机器学习(AI/ML), 概率分布, 监督学习, 性能测试
中级 · 专项课程 · 3-6 个月

Illinois Tech
您将获得的技能: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation
攻读学位
初级 · 课程 · 1-3 个月

您将获得的技能: Interviewing Skills, Applicant Tracking Systems, AI Enablement, Professional Development, Google Gemini, Generative AI, Personal Attributes, Problem Solving, Communication
初级 · 课程 · 1-4 周

Universidad Nacional Autónoma de México
您将获得的技能: Social Media Marketing, Social Media, Social Media Strategy, Target Audience, Digital Marketing, Performance Analysis, Content Creation, Marketing, Marketing Strategies, Campaign Management, Customer Engagement, Instagram, Performance Metric, Brand Management, Facebook, Trend Analysis, LinkedIn, Business Metrics, Crisis Management
初级 · 课程 · 1-3 个月

Yonsei University
您将获得的技能: 接待服务, 促销策略, 消费者行为, 增长战略, 营销, 数字化营销, B2B 销售, 医疗保健行业知识, 目标市场, 战略营销, 同行评审, 客户体验战略(CX), 酒店管理, 客户服务, 营销管理, 商业营销, 创新, 品牌管理, 企业对消费者, 全球营销
初级 · 专项课程 · 3-6 个月
Macquarie University
您将获得的技能: 仪表板, Excel 宏, 交互式数据可视化, 数据清理, Excel 公式, 微软Excel, 信息图表, 电子表格软件, Power BI, 数据展示, 数据可视化软件, 数据转换, 数据叙事, 数据预处理, 数据整合, 数据操作, 数据分析, 数据可视化, 透视表和图表, 数据共享
中级 · 专项课程 · 3-6 个月

您将获得的技能: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Editing, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Content Marketing, Content Strategy, Generative AI, Marketing Strategies
初级 · 专项课程 · 3-6 个月

您将获得的技能: Selling Techniques, Upselling, Technical Sales, Sales, Cross Selling, LinkedIn, Business Ethics, Sales Strategy, digital literacy, Professional Networking, Automation, Goal Setting, Compliance Management, Customer Retention
初级 · 课程 · 1-4 周

您将获得的技能: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Social Skills, Business Writing, Contract Negotiation, Workplace inclusivity, Influencing, Emotional Intelligence, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development
中级 · 专项课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 语言能力, 语言学习, 语法, 英语, 词汇
初级 · 专项课程 · 1-3 个月

LearnQuest
您将获得的技能: Consultative Selling, Sales Prospecting, Personal Development, Sales Operations, Sales Management, Sales Training, Communication, User Research, Mentorship, Negotiation, Persona Development, Process Optimization, B2B Sales, Interpersonal Communications, Customer Analysis, Employee Coaching, Forecasting, Self-Awareness, Customer Relationship Management (CRM) Software, Account Management
初级 · 专项课程 · 1-3 个月