Service Management

服务管理是一种以客户为中心的方法,用于提供和管理满足客户需求和期望的服务。Coursera 的服务管理目录教您通过了解和实施各种服务管理框架、实践和技术来监督服务的成功交付和支持。您将了解服务战略、设计、过渡、运营和持续服务改进的原则。您还将深入了解服务生命周期管理、IT 在服务管理中的作用,以及质量保证、客户满意度和服务水平协议在建立有效服务管理中的重要性。通过掌握这些技能,您可以提高在各种业务和 IT 环境中管理和改进服务的能力。
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“service management” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Linux Administration, Ubuntu, Hardening, Linux, Application Security, Operating System Administration, Security Controls, Service Management, Patch Management, Information Systems Security

  • 您将获得的技能: Google Workspace, Google Gemini, Mobile Security, Scripting, Email Automation, Service Management, Document Management, System Configuration, Automation, IT Service Management, Data Storage Technologies, Data Security

  • 您将获得的技能: Linux Administration, Package and Software Management, Linux, User Accounts, Operating System Administration, System Monitoring, Linux Commands, User Provisioning, Amazon Web Services, Unix Commands, Network Troubleshooting, File Management, Command-Line Interface, File Systems, Amazon Elastic Compute Cloud, Systems Administration, General Networking, Service Management

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: Operations Management, Process Improvement, Revenue Management, Process Analysis, Business Operations, Lean Six Sigma, Operational Performance Management, Lean Methodologies, Operational Efficiency, Continuous Improvement Process, Service Management, Quality Management, Strategic Planning, Capacity Management

  • 您将获得的技能: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Systems Integration, Innovation, Application Programming Interface (API), Service Design, Service Level, Organizational Strategy, Mobile Banking, Social Media, E-Commerce, Organizational Development

  • 状态:预览

    您将获得的技能: Application Deployment, Cloud Platforms, CI/CD, Cloud Computing, Cloud Infrastructure, Cloud Services, Platform As A Service (PaaS), Service Management, Cloud Security, Containerization, Application Development, System Monitoring, Command-Line Interface

  • 您将获得的技能: CI/CD, Cloud Computing Architecture, Kubernetes, Microservices, Service Level Agreement, Cloud Security, Network Architecture, Google Cloud Platform, DevOps, Service Management, Cloud Storage, System Monitoring, API Design, Load Balancing, Scalability, Key Performance Indicators (KPIs)

  • 您将获得的技能: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Document Management, Automation, No-Code Development, Configuration Management, Data Storage, Data Sharing

  • 状态:预览

    Coursera Instructor Network

    您将获得的技能: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

  • 状态:预览

    您将获得的技能: Package and Software Management, Command-Line Interface, Linux Commands, Linux, Linux Administration, Unix Commands, File Systems, Data Storage, Network Troubleshooting, Operating Systems, Remote Access Systems, Operating System Administration, System Support, Software Installation, File Management, Service Management, General Networking, Network Security, User Accounts

是什么让您今天来到 Coursera?

主要合作伙伴

  • Google Cloud
  • Packt
  • EDUCBA
  • Pearson
  • Fundação Instituto de Administração
  • Starweaver
  • Microsoft
  • Vanderbilt University