
University of Toronto
您将获得的技能: 卷积神经网络, 系统架构, 机器控制, 计算机视觉, 自动化, 全球定位系统, 模拟, 人工神经网络, 控制系统, 嵌入式软件, 机器人, 深度学习, 安全保障, 交通流优化, 硬件架构, 软件架构, 图像分析, 图论, Machine Learning 方法, 估算
高级设置 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 服务台支持, 问题跟踪, 服务水平, 技术交流, 技术文档, 最终用户培训和支持, 系统支持, IT 服务管理, 技术支持, 客户服务, 桌面支持, 远程访问ibility 系统
初级 · 课程 · 1-3 个月

University of Virginia Darden School Foundation
您将获得的技能: 生成式人工智能, 客户支持, Prompt Engineering, 客户参与, 改善客户体验, ChatGPT, 提高绩效, AI 个性化服务, 性能分析, 客户服务, 个性化服务, 自助服务技术
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Call Center Experience, Performance Metric, End User Training and Support, Self Service Technologies, Customer experience improvement, Process Design
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security
初级 · 课程 · 1-4 周

Arizona State University
您将获得的技能: Electrical Systems, Safety Standards, Energy and Utilities, Environmental Regulations, Basic Electrical Systems, Electrical Power, Sustainable Technologies, Manufacturing and Production, Manufacturing Processes, Production Process, Chemistry, Electric Power Systems, Thermal Management, Materials science, Reliability, Electrical Safety, Environmental Issue, System Requirements, Chemical Engineering, Technical Standard
初级 · 专项课程 · 3-6 个月

您将获得的技能: Product Lifecycle Management, Manufacturing and Production, Robotic Process Automation, Production Process, Automation, Enterprise Resource Planning, Supply Chain Management, Plant Operations and Management, Internet Of Things, Facility Management and Maintenance, Digital Transformation, Real Time Data, Augmented Reality
中级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
混合 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

University of Michigan
您将获得的技能: 减缓气候变化, 可持续发展, 自动化, 健康公平, 社会经济学, 经济学, 人工智能, 社会影响, 环境问题, 电力系统, 基础设施架构, 安全和安保, 可持续性标准, 新兴技术, 政策分析, 社会科学, 运输业务
初级 · 课程 · 1-3 个月