
CVS Health
您将获得的技能: 沟通, 追加销售, 降级技巧, 客户服务, 呼叫中心经验, 问候客户, 冲突管理, 解决客户投诉, 零售销售, 团队合作, 解决问题, 同理心, 交叉销售, 时间管理, 建立客户关系, 事务处理, 客户咨询, 积极倾听, 收银机操作, 零售店运营
初级 · 专业证书 · 3-6 个月
您将获得的技能: Account Management, AI Personalization, Customer Engagement, Customer Communications Management, Generative AI, Customer Insights, Prompt Engineering, Communication, Predictive Analytics, Scalability, Customer Relationship Management (CRM) Software, Email Automation, Responsible AI, Business Process Automation, Analytics, Automation
中级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Lead Generation, Search Engine Optimization, Customer Acquisition Management, Account Strategy, Keyword Research, Outbound Calls, Sales Prospecting, Upselling, Web Analytics and SEO, B2B Sales, Sales Strategy, Marketing, Marketing Strategies, Content Marketing, Target Market, Content Creation
混合 · 课程 · 1-4 周

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Customer Analysis, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Collaboration, Empathy
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 降级技巧, 客户服务, 解决客户投诉, 呼叫中心经验, 问候客户, 团队合作, 语言交流技能, 情绪商数, 呼入电话, 性能指标, 时间管理, 数据输入, 成长意识, 客户数据管理, 解决问题, 客户咨询, 个人发展
初级 · 课程 · 1-3 个月

您将获得的技能: AI Personalization, Customer Insights, Marketing Analytics, Generative AI, Target Audience, Marketing, Marketing Strategies, Marketing Effectiveness, Social Media Campaigns, Prompt Engineering, Customer Engagement, Content Creation, Data-Driven Decision-Making, Analysis, Scalability
中级 · 课程 · 1-4 周

California Institute of the Arts
您将获得的技能: 同行评审, 竞争分析, 设定目标, 服务设计, 市场机遇, 业务建模, 业务规划, 市场分析, 企业战略, 创业, 价值主张
初级 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer and Client Support, Customer Complaint Resolution, Customer Relationship Management, Customer Retention, Customer experience improvement, Business Planning, Active Listening, Company, Product, and Service Knowledge, Communication, Adaptability
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Design Thinking, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

您将获得的技能: Microsoft Copilot, Sales Development, Sales Strategy, Customer Data Management, Customer Relationship Management (CRM) Software, Sales, Data Cleansing, Customer Analysis, Personalized Service, AI Personalization, Sales Management, Customer Insights, Customer Engagement, Data Quality, Data Integration, Predictive Analytics, Data Analysis, Consumer Behaviour
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

University of Illinois Urbana-Champaign
您将获得的技能: AI Personalization, Nutrition and Diet, Nutritional Assessment, Personalized Service, Clinical Nutrition, Medical Nutrition Therapy, Nutrition Education, Data Ethics, Data Collection, Patient Education And Counseling, Data Analysis, Clinical Research, Health Technology, Consumer Behaviour, Continuous Monitoring
中级 · 课程 · 1-4 周