
Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Relationship Building, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Engagement, Customer Data Management, Sales Process, Business Metrics, Performance Measurement, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
初级 · 课程 · 1-3 个月
Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Sustainable Business, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Organizational Change, Business Strategy, Business, Marketing
初级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 根源分析, 客户服务, 事务处理, 收银机操作, 冲突管理, 解决客户投诉, 解决问题, 时间管理, 同理心, 积极倾听, 降级技巧, 非语言交流, 零售店运营
初级 · 课程 · 1-4 周
University of California, Davis
您将获得的技能: 社交媒体战略, 营销策略与技巧, 竞争分析, 品牌营销, 内容营销, B2B 销售, 旁听, 写作, 文案写作, 数字媒体战略, 营销分析, 企业对消费者, 搜索引擎优化
中级 · 课程 · 1-4 周

您将获得的技能: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Newsletters, HubSpot CRM, Marketing Analytics, Promotional Strategies, Data Ethics, A/B Testing, Smart Goals, Customer Retention, Key Performance Indicators (KPIs), Goal Setting
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Analysis, User Feedback, Contextual Advertising
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support, Hardware Troubleshooting, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
初级 · 专业证书 · 3-6 个月
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Analysis, Marketing Strategies, Return On Investment, Consumer Behaviour, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
中级 · 课程 · 1-4 周
University of Pennsylvania
您将获得的技能: 消费者行为, 进入市场战略, 客户洞察, 品牌战略, 营销策略与技巧, 营销分析, 营销传播, 营销, 打造品牌, 客户体验战略(CX), 目标市场, 战略营销
混合 · 课程 · 1-3 个月

您将获得的技能: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Pipelines, Data Cleansing, Sales Management, Sales, Customer Relationship Management (CRM) Software, Customer Insights, Data Quality, Customer Data Management, AI Personalization, Analytics, Personalized Service, Data Management, Predictive Analytics, Data-Driven Decision-Making, Data Integration
初级 · 课程 · 1-4 周