
Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, Target Audience, HubSpot CRM, Customer experience strategy (CX), Marketing Automation, Customer Insights, Market Analysis, Email Automation
中级 · 课程 · 1-4 周

HRCI
您将获得的技能: 多样性与包容性, 谈判, 人才招聘, 招聘, 人力资源, 人才搜寻, 招聘策略, 员工队伍规划, 劳动法, 员工入职, 面试技巧, 全周期招聘, 工作分析, 留住员工
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Copilot, Account Management, Content Management, Microsoft 365, Process Optimization, Process Development, Strategic Thinking, Project Coordination, Project Management, Business Process, AI Enablement, Responsible AI, Stakeholder Management
高级设置 · 课程 · 1-4 周

AI CERTs
您将获得的技能: AI Personalization, AI Product Strategy, Customer Service, Customer Insights, Customer Analysis, AI Enablement, Customer Data Management, Customer experience strategy (CX), Customer and Client Support, Data Ethics, Customer Relationship Building, Customer Engagement, Customer Retention, Artificial Intelligence and Machine Learning (AI/ML), Customer Success Management, Generative AI Agents, Generative AI, Emerging Technologies
初级 · 课程 · 1-3 个月

University of Arizona
您将获得的技能: Integrated Marketing Communications, Persona Development, Consumer Behaviour, Marketing Psychology, Target Audience, Marketing Strategies, Strategic Marketing, Marketing, Customer Insights, Brand Strategy, Marketing Communications, Branding, Storytelling
中级 · 课程 · 1-4 周

您将获得的技能: Business Analysis, Analysis, Business Process, Business Requirements, Business Process Modeling, Requirements Analysis, Stakeholder Engagement, Customer Relationship Management, Risk Management, Ethical Standards And Conduct
高级设置 · 课程 · 1-4 周

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Product Management, Team Leadership, Organizational Effectiveness
初级 · 专项课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation, Key Performance Indicators (KPIs)
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: Content Marketing, Content Strategy, Content Management, Customer Analysis, Marketing Operations, Marketing Strategies, Gap Analysis, Customer experience strategy (CX), Consumer Behaviour, Marketing Materials, Sales Process
初级 · 课程 · 1-4 周

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 商业分析, 数据收集, 回归分析, 客户分析, 描述性分析, 数据驱动决策, 预测分析, 工艺优化, 消费者行为, 市场研究, 营销分析, 分析, 客户洞察
混合 · 课程 · 1-3 个月