
您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 呼叫中心经验, 客户咨询, 冲突管理, 沟通, 积极倾听, 事务处理, 收银机操作, 问候客户, 客户服务, 建立客户关系, 追加销售, 降级技巧, 零售销售, 解决客户投诉, 团队合作, 时间管理, 解决问题, 同理心, 零售店运营, 交叉销售
初级 · 专业证书 · 3-6 个月

Pearson
您将获得的技能: Software Testing, Test Automation, System Testing, Test Planning, Acceptance Testing, Functional Testing, Test Tools, Unit Testing, Integration Testing, Performance Testing, Usability Testing
中级 · 课程 · 1-4 周
您将获得的技能: Supply Chain Management, Supply Chain Planning, Supply Chain, Inventory Management System, Demand Planning, Supply Chain Systems, Materials Management, Forecasting, Customer Demand Planning, AI Enablement, Supplier Management, Risk Mitigation, Transportation, Supply Chain, and Logistics, Risk Analysis, Business Risk Management, Automation, Risk Management, Business Process Automation
初级 · 课程 · 1-4 周
University of Virginia
您将获得的技能: 消费者行为, 竞争分析, 价值主张, 客户洞察, 案例研究, 市场动态, 市场调查, 客户分析, 收入管理, 营销心理学, 全球营销, 分析, 行为经济学
初级 · 课程 · 1-4 周

Yale University
您将获得的技能: 风险管理, 软件设计, 可用性, 创业, 验证和确认, 医疗管理, 医疗保健项目管理, 质量管理系统, 监管要求, 系统开发, 监管事务, 用户界面(UI), 临床试验, 医疗设备, 人工智能和机器学习(AI/ML), 用户研究, 医疗隐私, 人为因素, 软件开发生命周期, 软件测试
中级 · 课程 · 3-6 个月

Emory University
您将获得的技能: 健康与保健 Coach, 弹性, 行为健康, 正念, 生理学, 运动科学, 营养与饮食, 生物学, 压力管理
初级 · 课程 · 1-3 个月

您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
初级 · 课程 · 1-4 周

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月
您将获得的技能: Healthcare Project Management, Project Risk Management, Performance Metric, Continuous Improvement Process, Risk Management, Project Coordination, Health Care Procedure and Regulation, Project Management Software, Workflow Management, Project Management, Collaboration, Team Building, Project Implementation, Regulatory Affairs, Compliance Management, Operational Efficiency
中级 · 课程 · 1-4 周

University of Minnesota
您将获得的技能: User Story, Agile Software Development, Agile Methodology, Scrum (Software Development), Sprint Retrospectives, Software Development Methodologies, Sprint Planning, Software Engineering, Kanban Principles, Continuous Integration, Test Driven Development (TDD)
中级 · 课程 · 1-4 周