
您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

Columbia University
您将获得的技能: 衍生产品, 数学建模, 应用数学, 现金流量, 资本市场, 概率, 证券(金融), 股票, 金融建模, 金融市场, 投资组合管理, 风险管理, 期货交易所, 概率分布
中级 · 课程 · 1-3 个月

您将获得的技能: AI Personalization, Generative AI, Personalized Service, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, AI Enablement, LLM Application, Natural Language Processing
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Copilot, Sales Strategy, Sales Pipelines, Sales Enablement, Data Cleansing, Sales Management, Sales, Customer Insights, Data Quality, Customer Data Management, Customer Engagement, AI Personalization, Advanced Analytics, Data Integrity, Personally Identifiable Information, Predictive Analytics, Data-Driven Decision-Making, Data Integration
初级 · 课程 · 1-4 周

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Business Analysis, Stakeholder Management, Project Planning, Project Closure, Project Implementation, Requirements Management, Project Scoping, Project Schedules, Risk Management, Resource Management, Team Leadership, Work Breakdown Structure, Communication, Sprint Retrospectives, Kanban Principles, Risk Management Framework, Continuous Improvement Process, User Story, Problem Solving, Critical Thinking
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Customer Service, AI Enablement, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Business Ethics, Information Privacy
初级 · 课程 · 1-4 周

Emory University
您将获得的技能: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Marketing Strategies, AI Personalization, AI Enablement, Customer Data Management, Customer experience improvement, Predictive Modeling
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 身份和访问管理, 技术交流, 事件管理, 最终用户培训和支持, 云服务, 问题跟踪, 服务水平, 数据清理, 技术支持, Google 云端平台, 产品支持
初级 · 课程 · 1-4 周
Johns Hopkins University
您将获得的技能: 数据收集, 临床试验管理系统, 数据共享, 数据质量, 统计分析, 数据输入, 数据完整性, 病例报告表, 持续监测, 数据管理, 质量保证, 临床试验, 临床数据管理, 数据清理, 数据安全, 病人治疗
初级 · 课程 · 1-3 个月

您将获得的技能: Closing (Sales), Overcoming Objections, Consultative Selling, Sales, Solution Selling, Sales Presentations, Sales Strategy, Sales Process, Communication, Sales Prospecting, Negotiation, Customer Engagement, Business Ethics, Customer Relationship Management (CRM) Software, Relationship Building, Personalized Service
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Customer Analysis, Customer Insights, AI Personalization, Big Data, Performance marketing, Case Studies, Google Ads, Responsible AI, Marketing Analytics, Data Presentation, Generative AI Agents, AI Product Strategy, Generative AI, Keyword Research, Email Marketing, Marketing Automation, Social Media Marketing, Campaign Management, Predictive Analytics
中级 · 专项课程 · 3-6 个月